Field Service Technician (DIA – On-site)

Job Summary: Nanolumens is looking for an independent and self-motivated Field Service Technician to provide excellent on-site customer service for all Nanolumens LED displays in the Denver International Airport. Nanolumens service department strives to provide a streamlined and painless service experience for our clients. The Field Service Technician will play an important role in creating a positive client experience by maintaining day-to-day operations and collaborating with key stakeholder both internally and externally on keeping the displays in tip top shape.

Report To: Justen Grigolla, Field Service Manager (West Coast)

Key Duties and Responsibilities:

• Daily terminal walks and system checks to identify any issues
• Maintain current reporting matrix of any issues
• Management of spare parts (access granted by Customer)
• Provide Daily Progress Reports (DPRs)/Pictures
• Coordinate with Customer to schedule any necessary interruption of signal to the displays
• Perform preventive maintenance which includes equipment inspection, cleaning, and alignment of equipment
• Manage firmware and software upgrades dictated by the manufacture for Nanolumens display equipment
• Complete system operation checks, draft and submit daily uptime reports
• Be the subject matter expert on troubleshooting and installation of DIA Nanolumens equipment
• Respond to customer issues via phone, email, computer chat (chat not yet operational) for Nanolumens Help Desk if all day-to-day operations are completed at DIA.
• Provide customer assistance through both basic and advanced troubleshooting steps specific to Denver Airport Nanolumens displays
• Coordinate with 3rdparty vendors to support client ticket resolution that is outside of our scope
• Media Players / Content Managers
• Electricians
• Facilities

• Learn and operate remote monitoring system; Examples: Smart Monkey and Ominous
• Proactively follow up with clients to ensure issues are resolved
• Complete Return Merchandise Authorization (RMA) and inventory request to fulfill service tickets as needed to support on-site spares
• Complete Non-conformance documentation for all service hardware component failures, repair components
• Complete service quotes for parts and equipment as needed
• Maintain and increase technical proficiency as products are developed and upgraded
• Provide Installation support on new DIA Nanolumens installations as needed

Qualifications:

• 2+ years of experience working in a customer experience/service environment
• Electrical engineering background preferred but not required
• CTS Certified is a plus but not a requirement
• Highly detail oriented and analytical individual
• Must be able to lift 35-40lbs, use standard scissor lifts and ladders
• Authorization to work in the United States and ability to pass a Federal background check/drug test; employee will be required to maintain a badge for airport access

Job Skills and Abilities:

• Highly detail oriented and analytical individual
• Aptitude for learning technical areas
• Work Independently without much oversite and collaborate with others
• Organization and planning skills.
• Ability to prioritize work and time management skills.
• Data management
• Communication: Verbal and Written
• Proficiency with internet, Teamviewer, email.
• Ability to operate a Windows based computer

Work Hours:

Monday-Friday, 8-hour shift to be determined with Denver Stakeholders

Flexibility to resolve emergency issues as needed outside of shift hours. Any outside of shift hours will be paid time overtime

Hourly Rate: $25.00, guaranteed full-time (40 hours a week on site at DIA)

Overtime: $37.50, any outside standard 40 hours

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Denver, CO 80249: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer: 2 years (Required)
• Windows: 1 year (Required)
• TeamViewer: 1 year (Required)
• Software troubleshooting: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: One location

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