Job Role: Delivery Consultant

Location: Princeton, NJ

Job Type: Contract to hire

Note: US Citizen and Green Card

Key Responsibilities:

• Solid Windows 10 and MS365 knowledge and troubleshooting skills.
• Understanding of basic AWS and Azure Cloud computing concepts
• O365 and other MS Cloud Solutions
• Understanding of Azure Virtual Desktop management
• Understanding of SharePoint functionality
• Experience with Axway Secure FTP a plus
• Responding to ServiceNow tickets under an SLA. Effectively manage and communicate urgency on all issues and manage expectations appropriately when not urgent. Communication is key.
• Awareness of Client cybersecurity policies and knowledge of Intune for troubleshooting purposes.
• Serve as a liaison between users and resolving team’s as necessary, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
• Support the local application development team as requested.
• Support hands and feet for offshore-based IT team of Capgemini
• Resolve IT problems to customer satisfaction as quickly as possible.
• Occasional travel as needed.

Description
This role will serve as a subject matter expert for Microsoft cloud solutions including Azure AD/Teams/SharePoint/OneDrive/Office365.

Expertise in all MS365 products and tools - Provide support via Service Now Incidents and Requests for the MS365 services mentioned above - Participate in project tasks involving roll out of new MS365 features and configurations - Provide guidance and best practices to ITS and our customers - Develop and document reliable and repeatable automations, processes, and tasks - Comfortable balancing IT best practices, multiple projects, and business needs.

• Able to communicate clearly and concisely verbally and writing in English
• Communicates effectively with staff and management to identify IT needs
• Able to effectively communicate basic technical info to non-technical experts multi-Tasking
• Works constructively under stress and pressure
• Balances day to day needs that arise with implementation and completion of projects demonstrated Leadership Skills
• Effectively prioritizes and coordinates multiple tasks for self and others
• Works well with teams across functions
• Keeps IT members and stakeholders informed re: ServiceDesk activities and issues
• Able to make and execute decisions effectively, quickly, and independently
• Anticipates problems, identifies risks, plans for contingencies *Onsite presence is required in this role*

Min 5 yrs exp as technical support and/or infrastructure analyst in MS365 area.
Degree in IT or Computing Engineering a plus
Solid IT Methodology knowledge (ITIL)
Able to communicate clearly and concisely verbally and in writing

Job Type: Contract

Salary: $70.00 - $80.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Princeton, NJ 08540: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Windows 10: 4 years (Preferred)
• Delivery Consultant: 4 years (Preferred)

Work Location: One location

Speak with the employer
+91 +1 248 509 9097

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