With more than 20 years of experience in heating and cooling, Heat Relief is dedicated to providing total home comfort for Portland-area residents. We are a NW and PGE Preferred contract and we carry a five-star rating with the ETO! We serve those in Multnomah, Washington, and Clackamas counties. At Heat Relief, we believe that our quality workmanship, customer service, and comprehensive solutions make our business stand out. Our employees are what make our company great and we are always looking for motivated, enthusiastic and skilled professionals to join our growing team!

We currently have openings for skilled Office Assistant. The ideal candidate will be self-motivated, reliable, outgoing and have a passion for helping others. If you want to work a company where the quality of your work matters, we want to hear from you!

Why work for us?

• Medical
• Holiday Pay
• Paid time off

Pay: $16-$20hr, Depending on Experience

Primary Job Function: The purpose of the Office Assistant is to greet customers by phone or in-person in a courteous and professional manner. Also, give office support to entire company as needed using a variety of computer and organizational skills, while handling various clerical tasks.

Job Duties:

• Answer general incoming phone calls and respond to inquiries and/or route to the appropriate recipient. When recipients are not available, the Administrative Assistant will take and relay messages.
• Maintain customer database with relevant information, as necessary.
• Assist service department with Planned Maintenance customer contacts and scheduling (inbound & outbound calls).
• Work with other departments to ensure collaboration and efficiency of all business units.
• Maintain professional appearance and attitude at all times
• Other duties as assigned

Required Qualifications:

• High School Diploma or GED required
• Minimum of two years in a customer service/reception-based role in an office setting is preferred
• Minimum of two years of data entry experience
• Scheduling/calendar maintenance experience
• Inbound & outbound call experience
• Comfortable and able to listen, speak, and respond efficiently to internal and external customers consistently throughout the day
• Strong computer skills required
• Customer service skills and professionalism are of utmost importance
• Effective time management and organization in a fast-paced environment is required

Desired Qualifications:

• QuickBooks experience preferred but not required
• AP/AR experience preferred but not required
• HVAC or similar trade experience preferred but not required