Work at Home Customer Service Rep. - Lenexa, KS & Surrounding Areas Job at Convey Health Solutions
100 % WORK FROM HOME – Full Time!
An Exciting Opportunity in a fast growing Healthcare organization!
Must live within 50 miles of the Lenexa Location.
No selling & no quotas! Customer service only.
Great Facts:
- Computer and Accessories Provided - You just need high speed internet and a router to hard wire the equipment
- Generous Bonus Opportunity
Compensation
- $13.00/hr base PLUS Monthly Incentive Bonus of up to 15% of base pay.
We at Convey Health Solutions focus on building specific technologies and services that can uniquely meet the needs of government-sponsored health plans. We provide member management solutions for the rapidly changing healthcare world.
We are seeking Customer Service Representatives to join our call center member services operations team. In these positions, we are recruiting talented individuals that are looking to join a fast paced, growing and professional organization.
How you will assist our customers:
- Handles inbound calls by assisting members with a high level of accuracy and efficiency.
- Update account information such as billing options and changes of address or phone numbers
- Answer questions pertaining to mailings sent out by the company periodically
- Make concise and detailed notations as it pertains to member records
- Submit mail requests for beneficiaries such as ID cards
- Educate beneficiaries on how the plan works, including benefits, cost sharing, and levels of coverage
- Research premium billing discrepancies and prescription claims processed
- Responsible for maintaining a high level of call quality as set by client standards
Education/Experience:
- High school diploma or GED.
- Six months customer service experience is preferred
- Call center experience is preferred; healthcare and/or pharmacy industry experience a plus; or any equivalent combination of related training and experience.
- Good oral and written communication skills
- Strong technical skills and ability to use various computer platforms along with Microsoft Office (Excel, word, and Outlook)
Come join a great team! Apply on Line at www.conveyhealthsolutions.com/careers
Job Types: Full-time, Temporary
Pay: $16.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: One location
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