FRONT DESK ASSOCIATE

ABOUT THE CARROLL COMPANIES

For over 30 years, The Carroll Companies have been committed to achieving business success by providing innovative, cost-effective real estate developments and services.

Headquartered in Greensboro, NC, The Carroll Companies features a collection of enterprises specializing in diverse aspects of land development construction, ownership, management, and publication. As The Carroll Companies continue to evolve nationally and internationally, we are best known for our luxury multifamily developments, visionary mixed-use lifestyle centers, and superior storage solutions.

WHY WORK FOR CARROLL HOSPITALITY?

• Sole owner-owned and operated for over 20 years
• Thriving culture that promotes safety first for all of our employees
• Company uniforms provided to employees if required
• Paid training & certifications offered, as appropriate
• Comprehensive medical, dental and vision benefits in addition to 401K, 401K match, Short Term Disability, Long Term Disability & Life Insurance for eligible employees
• Medical Advocacy Program available to all employees
• Paid time off & Paid Holidays
• Employee Discount Program
• Referral Bonus Program

JOB SUMMARY

We are seeking a professional and detail-oriented Front Desk Associate whose role will be to offer guests a unique experience with exceptional service while maintaining a clean, comfortable and inviting environment.

• 
  Assist guests with check in and check out processes, including address and credit verification, and balance bank posting charges
• Go above and beyond to provide assistance to guests (i.e. assist with luggage, coffee, directions, wake up calls, future reservations etc.)
• Provide information to guest and visitor inquiries; coordinate all guest requests for special arrangement of services courteously and efficiently, inform guests of hotel services features and room amenities
• Answer hotel telephones courteously and efficiently following hotel standards
• Be familiar and knowledgeable with the operation of the POS system
• Follow hotel operational policies and procedures including those for cash and credit card handling safety and security, and all other policies procedures and standards to ensure we can consistently exceed the guests' expectations

QUALIFICATIONS

• Associate’s Degree or equivalent, 1-2 years related experience in the hotel/hospitality industry with knowledge of hospitality principles and practices; or equivalent combination of education and experience
• Proficiency using MS Office and relative software systems

• Must be trustworthy, punctual, have a positive attitude with attention to detail, and be committed to high quality customer service

• Must be a solutions-oriented self-starter with a motivating personality, proactive and comfortable in a fast-paced, entrepreneurial, deadline-driven environment
• Must be organized, comfortable with a wide range of responsibilities, and have a strong ability to prioritize, multi-task, and work independently, as well as within a team environment
• Ability to professionally diffuse and resolve conflict with a positive, customer service-oriented approach
• Must possess solid verbal and written English communications skills to effectively negotiate, convince, sell, and influence all prospective and existing guests and customers

PREREQUISITES: