About PSI:

For over 70 years, PSI has been providing Assessment and Talent Management solutions to a range of private and public sector organisations. We have acquired leading technology, content and consulting companies both in the US and internationally, as part of our ambitious growth plans to offer clients the ultimate combination in emerging technologies, world-class content and consulting expertise.

We now work with over 2,000 experts in 160 countries and we deliver over 15 million tests & assessments per year globally.

About the Role

The Test Center Recruitment Specialist at PSI serves as the primary point of contact for an assigned portfolio of test center partners and markets. Reporting to the Manager of Test Center Recruitment & Onboarding, the Test Center Recruitment Specialist is responsible for day-to-day management of recruitment functions and partner onboarding. Working closely with the Manager of Test Center Recruitment & Onboarding, Test Center Recruitment Specialists and laterally across related channel functions, the Test Center Recruitment Specialist manages inbound and proactive outbound recruitment activities, site vetting and quality measures, and formal onboarding steps up until and inclusive of site activation. The position is also responsible for the tactical implementation of the strategic recruitment and onboarding plan.

This is a full-time permanent role, Monday to Friday during core site opening hours. Duties of the role can be performed remotely, with no specific travel expectations other than ad-hoc opportunities for training and meeting colleagues.

Role Responsibilities:

• Support day-to-day operations of recruitment and onboarding goals, including all associated processes, as set by the Manager of Test Center Recruitment & Onboarding
• Ensure quality control over information and other deliverables produced within assigned functions
• Effectively communicate priorities with internal and external stakeholders
• Foster careful stewardship of prospective sites through effective use of a CRM solution and targeted communication strategies
• Collect and analyze qualitative and quantitative data from site partners to inform critical stakeholders
• Collect and analyze quantitative data on conversion rate of sites by region and/or state
• Utilizing advanced analytical skills, create reports and matrix to make data driven decisions for new site recruitment
• Work cross-functionally with internal departments to meet test center servicing needs and

ensure high levels of candidate satisfaction in effectively identifying, engaging, contracting and onboarding partners

• Ensure test centers standards are consistently being met, inclusive of specific client requirements.
• Relationship management with site contacts
• Reduce/eliminate operational issues by creating, documenting and communicating resolutions

to all relevant stakeholders.

• Work in a team-based environment, promoting a service excellence culture.
• Improve response times via phone, email and chat to ensure exceptional partner experiences.
• Field, triage, diagnose and resolve basic issues; provide closed-loop follow-through and resolution of issues.
• Collect and compile recurring issues, document cases for management to prioritize as needed.
• Perform all other duties as assigned

Knowledge, Skills and Experience Requirements:

• High school diploma or equivalent.
• Three years of progressive experience in recruitment
• Knowledge of the testing industry and/or invigilation and proctoring required.
• Proficiency in Microsoft Office software desirable.
• Experience and ability in using Salesforce preferred.

Behavioral Competency Requirements:

Connecting with People

Communication: Speaks and writes clearly and concisely. Readily tailors their communication style

to the preferences of their audience. Checks to ensure others understand what they have said. Asks

questions to make sure they understand others.

Building Relationships: Proactively connects with people across different teams. Expertly builds

rapport with people regardless of difference. Consistently interacts with people in a warm, friendly

way. Actively connects with others, e.g. making eye contact, empathizing, summarizing what others

say etc.

Supporting Others

Building Teams: Regularly reaches out to support their team. Frequently shares knowledge and

expertise with their team. Draws on people’s strengths to maximize team effectiveness.

Customer Focus: Listens closely to the teams’ needs and the needs of their customers. Provides

prompt, respectful service to all stakeholders. Maintains high standards of customer satisfaction. Uses tact and diplomacy to resolve conflicts within their teams. Stays calm and composed

when dealing with conflict situations.

Approaching Challenges

Integrity: Provides accurate, reliable information to customers and colleagues. Acts as a role model

of openness and honesty to colleagues and external stakeholders. Holds themselves accountable for doing what they say they will do. Aligns their behavior to the values and principles of the organization.

Critical Thinking: Evaluates information for accuracy, importance and relevance. Identifies

assumptions, inconsistencies and flaws in information. Provides solid evidence and reasoning to

support decisions. Focuses on facts and being objective when making decisions. Regularly identifies

ways to improve service in their region.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.