About the role

As a Short-term Disability Case Manager, you’ll make timely, accurate, and customer-focused Short-Term Disability, and/or Statutory Disability Insurance, and/or Absence Management claim decisions. You will work closely with clinical, vocational, employer, financial, and other informational internal and external sources to gather relevant data, compare it to the applicable contract/administrative agreement and procedural documents, conduct an analysis, and engage peers and management as appropriate.

What you will do

• Make timely, accurate, and customer-focused STD, SDI, and AM new and ongoing claim decisions
• Contact internal and external partners to obtain relevant clinical, vocational, employer, financial, and other information
• Compare the information to the terms, limitations, and conditions of the contract/administrative services agreement and applicable procedural documents and render the claim decision as quickly as possible
• Document the claim systems in an accurate and comprehensive manner while maintaining maximum levels of efficiency
• Prepare and disseminate articulate written and verbal communication to assorted internal and external sources
• Prepare, update, and use a claim management plan to attain the most appropriate outcome
• Maintain a superior level of caring and empathetic customer service throughout all interactions. Take actions to earn the claimants and employer's trust and confidence. Anticipate customer needs and take action
• Work as a team to support one another through flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Hourly Range: $21.00 – $34.19 plus eligibility for annual bonus program

• High School Diploma
• 12 - 36 months of STD claim experience
• Proficiency in STD, SDI, and AM product and claim administration issues
• Knowledge of federal and state regulations governing these products and services
• Possessing or actively pursuing a New York Independent Adjuster license or actively pursuing industry professional designations (e.g., FMLA Specialist, etc.) is a plus.
• Good understanding of medical terminology/pathology/anatomy
• High level of attention to detail
• Outstanding verbal and written communication skills
• Proficiency with the MS Office Suite of applications
• Mathematical skills
• Excellent at multi-tasking and prioritization
• Sound judgement and decision-making skills

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit www.symetra.com/careers

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