Retrieval Specialist I Job at Examworks Group, Inc.
Overview:
This person will be working onsite in our Tampa, FL office Monday - Friday.
The primary objective of a Retrieval Specialist is to establish ongoing communication with each custodian of record. The purpose of maintaining an open line of communication is to acquire the requested records, an Affidavit of No Records, or other necessary correspondence by the ordering client’s due date. This is accomplished by making regular phone calls or through other means of contact with the custodian of record after service of the request. As the due date approaches all communication should intensify to obtain the client’s desired result. All communication with facilities is documented both by paper and within our in-house computer system. Generally, our clients view the progress of their order through timely and accurate updates from our in-house system.
The secondary objective of a Retrieval Specialist is to maintain a consistent organization of their desk (this is defined as processing each order per procedure without overlooking or not completing the order in a timely manner), ensure all items being requested on each order are accurate and accounted for, schedule field trips for our field reps to scan records in the field, and coordinate the obtaining of records by fax, mail, or email. A Retrieval Specialist will do the following functions when necessary: create new orders, close orders, and direct orders to other offices. Responsibilities:
Choice Legal is a successful, growing, medical records retrieval company in the Tampa Bay area. We work closely with attorneys to obtain records for legal purposes.
Equal Opportunity Employer - Minorities/Females/Disabled/Veterans
Choice Legal offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.
Attention all
administative and
customer service
professionals!
Choice Lega
l is looking for a
Records Retrieval Specialist to join the team.
This person will be working onsite in our Tampa, FL office Monday - Friday.
The primary objective of a Retrieval Specialist is to establish ongoing communication with each custodian of record. The purpose of maintaining an open line of communication is to acquire the requested records, an Affidavit of No Records, or other necessary correspondence by the ordering client’s due date. This is accomplished by making regular phone calls or through other means of contact with the custodian of record after service of the request. As the due date approaches all communication should intensify to obtain the client’s desired result. All communication with facilities is documented both by paper and within our in-house computer system. Generally, our clients view the progress of their order through timely and accurate updates from our in-house system.
The secondary objective of a Retrieval Specialist is to maintain a consistent organization of their desk (this is defined as processing each order per procedure without overlooking or not completing the order in a timely manner), ensure all items being requested on each order are accurate and accounted for, schedule field trips for our field reps to scan records in the field, and coordinate the obtaining of records by fax, mail, or email. A Retrieval Specialist will do the following functions when necessary: create new orders, close orders, and direct orders to other offices.
Essential Functions - All
- Call and establish the lines of communication with custodians of record based on order priority
- Make regular and persistent phone calls and/or other means of contact with each custodian to complete each order timely
- Escalate the level of communication (intensity) with custodian as order approaches due date and send proper notices to each location to elicit production of records in accordance with ABI procedure
- Enter viewable and non-viewable updates into the ABI computer system to document all conversations with custodians, all progress of orders, and all tracking of orders. (documented due diligence)
- Maintain an organized rotation of all work orders in possession to ensure orders are called according to priority (generally by due date)
- Provide quality control for all incoming records when matching to a work order. (i.e. record subject identifying information and type of records requested vs. what was received)
- Schedule field jobs accurately and completely. Each appointment requires information verification (address, copy times, contact name). (All items being requested by client should be expressed to custodian prior to setting appointments)
- Report daily productivity numbers to immediate supervisor through accurate and consistent maintenance of the ABI spreadsheet
- Route work orders to appropriate departments in a timely manner
Marginal Functions
- Create offsite orders accurately after verifying all information.
- Close and forward orders when necessary
- Enter all film breakdowns accurately per ABI protocol
- High school graduate and/or GED equivalent. Some college desirable but not required
- Prior work experience in customer service, a call center, medical, legal, or insurance claims office is preferred
- Good understanding of the organization’s goals and objectives
- Excellent telephone communication skills
- Highly self motivated and self directed
- Ability to absorb new ideas and concepts quickly
- Introductory analytical, problem-solving abilities and decision making abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Introductory written, interpersonal and organizational skills
- Some understanding of the internal processes of medical facilities and med-legal terminology
- Multi-tasking skills essential
WHO WE ARE
Choice Legal is a successful, growing, medical records retrieval company in the Tampa Bay area. We work closely with attorneys to obtain records for legal purposes.
Choice Legal is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.
Choice Legal offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.
Equal Opportunity Employer - Minorities/Females/Disabled/Veterans
Choice Legal offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.
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