Position summary
Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today and tomorrow. We offer a highly competitive compensation and benefits program. Learn more about the benefits Metro offers.

Oregon Zoo is seeking a program impact manager with an enthusiasm for data analysis, evaluating educational programs and increasing staff’s capacity to create embedded assessments into programs to monitor measurable outcomes. This role will collaborate with stakeholders to evaluate our exhibit experiences. The successful candidate will report to and work in partnership with the education team as well as collaborate with various zoo department stakeholders.

Work may include developing evaluation plans for educational programming, front-end, formative, and summative evaluation of zoo exhibits, and building a culture of evaluation-based decision-making within the education department. This role will facilitate a process to develop a program outcome framework for the education department as well as design an evaluation plan process. Designs and administers surveys and other unique qualitative data collection instruments; collects and analyzes data both quantitative and qualitative; and prepares narratives and statistical reports to share findings with various stakeholders including internal staff, donors, Oregon Zoo Foundation, and the community. Trains paid data collectors as well as teens and volunteers to assist with data collection.

As the Program Impact Manager you will:

• Design strategies and provide support for data utilization to inform program management, program improvement, and to report on organizational and departmental outcomes while maintaining ethical data practices.
• Manages evaluation projects from start to finish, including budget creation and management, maintaining timelines, developing project roles, reporting to stakeholders and funders on progress and assessing project success.
• Create a process to build evaluation capacity within the education department staff.
• Conduct literature reviews and background research in support of zoo initiatives.
• Train data collectors including volunteers, youth, and staff to support evaluation plans.
• Provides oversight and development of evaluation plans and priorities.
• Current evaluations that have been set as a priority for the zoo.
• Priority #1 Facilitate a process to create a program outcome framework for all educational programming.
• Priority #2 Build the capacity for education staff to understand the basics in program evaluation.
• Priority #3 Conduct a study on our guest’s perceptions of wildlife conservation
• Priority #4 Front-end evaluation to support the development of a new school partnership program.

• Coordinate and conduct meeting share outs of evaluation findings to a variety of audiences.
• Collaborates with other zoo departments to develop evaluation plans for grant applications.
• Works in collaboration with education director to develop an annual budget to support yearly evaluation program plans.
• Provides a liaison role to hired evaluation consultants.

Attributes for success:

• Problem analysis, identification of alternative solutions, projecting consequences of proposed actions, and making recommendations in support of goals.
• Analyzing the applicability and/or value of the implementation of emerging trends and/or services.
• Involved and contributes to the evaluation community for museums, zoos and aquariums.
• Assessing the consequences and outcomes of program initiatives.
• Implement regular evaluation and assessments toward program outcomes.
• Ability to do quantitative evaluations and analysis.
• Program/project management principles and techniques.
• Ability to successfully collaborate with culturally diverse communities.
• Ability to organize multiple projects with varying timelines.
• Has evidence of change resiliency and adaptability.
• High level skill in communicating through oral and written mediums.
• Can take a vision and lead stakeholders through all the steps of implementation.

Diversity and inclusion: At Metro, we’re committed to hiring a workforce representative of the communities we serve, recognizing that a diverse workforce strengthens our organization. We invest in employees by supporting equitable and inclusive hiring practices, employee policies and training programs.

TO QUALIFY
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.

Minimum qualifications:

• Four years of experience in a similar position example of this work would include:
• Conducting social science research and evaluation studies.
• Leading the design and/or implementation of “assess-plan-act" frameworks for effective, mission-aligned programming; and

• A Bachelor’s Degree in applicable area of study; Master’s preferred; or
• Any combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities

Required: The candidate selected for the position will need to become registered with the State of Oregon’s Child Care Registry prior to being hired. Criminal convictions do not necessarily preclude employment and will be evaluated on a case-by-case basis.

Working environment – this position is flexible with both office and telework options. We would consider this to be a hybrid model, with the office work being able to be completed from a home office. Some weekends and evening work will be available, based on the need of the data to be collected.

COVID-19 vaccination requirement:
Metro is committed to ensuring the health and safety for our employees and our community. As a part of this commitment, Metro has implemented a vaccine requirement policy for employees, paid and unpaid interns and volunteers.

Proof of full COVID-19 vaccination is considered a minimum qualification requirement for Metro job applicants. This proof will be requested during the hiring process.

If you require an accommodation under this policy for a medical condition or disability, or sincerely held religious belief, please email benefits.help@oregonmetro.gov.

If this statement is true for you, then you may be ineligible to apply:
If I was terminated for cause during any of my employment with Metro, or resigned in lieu of termination, I understand I may be ineligible for rehire for a minimum of 3 years.

Preferred qualifications:
You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.

• Advanced degree in a relevant field such as social sciences, education, biological sciences, museum studies, and/or related area
• Formal coursework in evaluation and/or research methodology
• Experience at an AZA accredited facility
• Ability to teach others on evaluation principles who have little to no experience with the concepts.
• Has unique and creative ideas for sharing evaluation findings to a variety of audiences.

COMPENSATION AND REPRESENTATION
Based on the Oregon Pay Equity Act requirements, Metro’s internal equity review process, and the candidates’ qualifications, the appointment will typically be made between $100,000 to $108,160.00 annually. The full-salary range for this position is $84,739.20 to $113,568 annually.

This position is not eligible for overtime and is represented by AFSCME union. It is classified as a Program Manager (Download PDF reader). Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions.

SCREENING AND EVALUATION
The application packet: The application packet consists of the following documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

• Attachment of a resume
• Attach two PDF examples of evaluation reports where you played a senior role.
• Attach a cover letter that addresses an innovative data collection method you have used and an example of how you have considered equitable and inclusive evaluation approaches to your evaluation plans.

The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.

• Initial review of minimum qualifications
• In-depth evaluation of application materials to identify the most qualified candidates Consideration of top candidates/interviews
• Testing/assessments (if applicable)
• Reference check
• Background check for finalist candidate

Questions?
Recruiter: Megan Warneke
Email: megan.warneke@oregonmetro.gov

Additional Information
COVID-19 safety: The health and safety of our employees and community is a top priority for Metro. Employees will be required to follow all Metro COVID-related policies and procedures, which may meet or exceed guidelines set forth by the CDC, Oregon Health Authority, and other federal, state and local jurisdictions. Learn more at oregonmetro.gov/COVID-19.

Equal employment opportunity: All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made or any other status protected by law. Assistance will be gladly provided upon request for any applicant with sensory or non-sensory disabilities.

Online applications: Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, call 503-797-1570.

Accommodation: Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in this process. To obtain confidential assistance please contact Human Resources 503-797-1570.

Pay equity at Metro: Every worker must get equal pay for equal work regardless of your gender, race, age or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.

Public Employees Retirement System (PERS): Unless otherwise stated in a collective bargaining agreement, Metro pays both the employee and employer portion of PERS contributions for eligible employees.

Veterans' preference: Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.

Metro provides generous health care benefits that vary depending on the plan the employee chooses, bargaining unit affiliation and employment status. Metro participates in the State of Oregon Public Employees Retirement System (PERS).

Job Type: Full-time

Pay: $84,739.20 - $113,568.00 per year

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