PURPOSE: The Parts Associate is responsible for delivering excellent customer service through parts transactions. This involves answering customers' and technicians' parts inquiries, providing needed parts in a timely manner, and effectively maintaining the parts warehouse.

SAFETY:

• Promote the Safety Culture of Agri-Service.
• Advocate and exemplify safety and safe working habits using proper safety equipment not limited to hand, face, and eye protection. (PPE)
• Follows company safety policy and procedures on the jobsite, promotes safe behavior with our customers.
• Maintains a clean work area.
• Proper storage and placement of inventory ensuring no leaning and no overhanging parts.
• Follow proper lifting techniques.
• Handles chemicals in accordance with the Safety Data Sheet (SDS).
• Operate industrial vehicles and forklift in a safe manner and with a valid forklift certification.
• Uses correct tooling, performs tool inspections regularly, follows tools instructions and cleans as needed.
• Performs Job Hazard Analysis (JHA) of location and equipment, looks to eliminate or reduce potential hazards.
• Identifies potential safety concerns within work area and reports them to the supervisor.

ESSENTIAL FUNCTIONS:

• Follow all customer care standards

• Receive shipments, identify parts from shipments, and place parts in proper bin location

• Answer customers' and technicians' parts inquiries via phone and/or in-person

• Order parts from vendors and account for invoices

• Process, track, and complete customers' orders

• Perform daily bin and physical inventory counts

• Pull from inventory and deliver parts to fill orders in a timely fashion

• Retrieve parts from outside vendors, and deliver parts to customers as required

• Adhere to good housekeeping and contamination control standards

• Unload and load freight trucks properly, secure loads, and ship parts orders

• Fabricate hydraulic hose assemblies, and repair by sample/hose building specifications

• Inspect and process returns (including cores), unused parts, and damaged parts

• Process parts transfers and returns (with accuracy, care, documenting/communicating exceptions)

• Maintain a count of shortages and overages; follow up with manager with necessary communication

• Respect, advocate, and follow workplace safety requirements

• Accomplish training and participate with the company's strategic programs and projects

• Follow and promote the company's vision, mission, and values

• Complete the work above in accordance with company policies, guidelines, and procedures
• Other job related and non-specific job-related functions as needed

KNOWLEDGE SKILLS AND ABILITIES:

• Ability to develop and maintain effective working relationships with others through teamwork.

• Ability to obtain forklift operations certification (must be obtained within 30 days of employment).

• Ability to use computer systems for time entry, data, email, parts transactions, and dealer information.

• Ability to work overtime with short notice and occasional Saturdays.

• Technical knowledge of parts, service, and core inspection manuals, or ability to gain it.

• Consistent attendance.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED).

• Proof of driver's license and acceptable driving record required.

• 6-12 months of parts sales or comparable experience preferred.

• Must be able to communicate (speak, read, write, and comprehend English).

PHYSICAL CHARACTERISTICS:

• Must be able to lift up to 50 pounds occasionally, 25 pounds frequently and 15 pounds regularly.

• Must be able to accomplish any of the following for long periods of time: sit, walk, stand, climb stairs; reach, lean, twist with product/equipment; push and pull various size parts.

• Must be able to meet all safety requirements for applicable safety policies

Disclaimer: The above statements are intended to describe the general nature and level of work being performe