Job Summary: The Operations Manager assists the Security Manager in the management and direction of staff and activities designed to protect and preserve corporate assets and personnel in a manner consistent with the client policies, standards and procedures as well as mandated federal, state and municipal regulations.

Essential Functions:

• Primary on-site liaison between City Shield Security Services and client senior management

• General Operations management; review post orders and make recommendations to corporate security when updates should be considered; review daily log reports and provides pass downs as required; responsible for officers meeting company standards pertaining to quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all company policies and procedures including worldwide business standards and Key Performance Indicators (KPI); conducts required/dedicated site assessments to ensure CLIENT compliance and provides recommendation on operations, policy and technology applications to plant management
• General Human Resources management; participate in selection and placement, conduct performance reviews, manage attendance, and conflict resolution; scheduling; as required; manage the selection, orientation, training/development and retention of high caliber staff

• Review alarm system open/close reports, compile exception reports and forward to appropriate security manager/operations manager for review

• Provide monthly report to the facilities and corporate security organizations detailing all pertinent activities that have occurred in the previous month concerning any security and safety issues

• Administer semi-annual review and revise the security Emergency Response plan; monitors compliance with regulatory and fire prevention requirements and safety items assigned by CLIENT

• Conduct monthly conference calls with servicing account management to ensure consistencies in quality of service and provide quarterly reports to client senior management; Interfaces with Supplier District Management and CLIENT ; coordinates with other Division/Group/Regional Managers to achieve common goals and objectives; participate in the development of business plan and annual budget

Education/Experience:

• Bachelor degree with four to seven years of major law enforcement, military, fire, and/or emergency management experience or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• A minimum of 5 years of progressively responsible, security related experience
• Work history to include all of the following:
  • Demonstrated knowledge of security operations, including fire protection, hazardous materials handling, workplace health and safety issues and related
  • Proven skills in financial, legal, and human resources administration
  • Ability to act in a decisive manner in emergency situations

• Strong managerial skills and the ability to assert oneself
• Demonstrated planning, organizational and project management skills

Competencies (as demonstrated through experience, training, and/or testing):

• Law enforcement, military or emergency management experience.

• Working knowledge of process improvement
• Able to manage multiple projects
• Excellent vernal, written, and presentation skills; Computer skills; Microsoft
• Able to gather relevant information, compare and contrast data, formulate action plans, identify relationships, and predict and manage failures.
• Serve as a positive and effective team
• Customer and results
• Able to interact effectively at all levels