After nearly 40 years, Coordinated Business Systems (CBS) has become a leading Information Management Company and provides local Minnesota and western Wisconsin companies with Total Office Services, including managed network services, managed print services, electronic document management and new emerging technology. CBS is a growing organization with a fun, professional, yet relaxed environment. CBS values growth for its employees. We have a good mix of tenure and newer employees which cultivates an exciting work environment.

We are currently looking to add a Level 2 IT Specialist to our growing team. This is a full-time opportunity where candidates are responsible for the daily analysis, monitoring and management, and implementation of a variety of networking and technology initiatives for our clients.

A successful candidate for this position will be able to demonstrate excellent troubleshooting and technical skills, proficiency with the implementation and support of Microsoft solutions, and exhibit strong communication skills. This position will require the applicant to possess, attain & maintain industry relevant certifications. Applicants must effectively communicate and interact with clients on a daily basis. They will routinely convey the status of support requests and on-going issues both to the client and the Management Team thru our PSA software, documentation and voice/email communications. This person will regularly communicate with third party vendors to expedite problem resolution for software and hardware issues.

Come be a part of our friendly team at a company that values its employees!

Responsibilities

• Provide tier-1 or 2 support for internal and external customer incidents
• Assist with day-to-day operations of service department thru interactive daily communications with all company team members.
• Create recurring revenue by providing high quality technical solutions and exemplary customer service (including strong verbal and written communications and follow-up skills)
• Provide skilled independent help-desk capabilities by phone, remote or face-to-face with our clients.
• Maintain detailed awareness and understanding regarding current software and technical procedures.
• Input and manage tickets and daily time entry thru our PSA Professional Services Automation) system.
• Interface with third party vendors to assist with problem resolution.
• Support clients with our Remote Monitoring and Management solution.
• Adhere to all company internal policies and procedures.
• Work the required hours to complete assigned tasks.

Education/Experience/Skills Requirements

• An associates degree in a related area and/or 2 years of experience in the field or in a related area.
• Must have excellent organizational skills
• Must have strong written and verbal communication skills
• Must be adaptable and capable of learning new software quickly.
• Must have reliable transportation and clean driving record

Benefits

This is a salary based position that includes service efficiency, productivity and sales commission incentives. We also offer our full-time employees a comprehensive benefits package including medical, dental, certification training programs, paid vacations and holidays, and a company notebook computer for business use.

About Our Company

Our mission is to make IT, Security, and Compliance easily available and affordable for local small and mid-sized businesses. Our IT services are engineered to mitigate security and compliance risk, reduce IT expenditures, and improve operating efficiencies.

Our company is in the business of providing first class customer service to our clients. Our service programs offers a complete line of managed services designed to provide affordable and proactive support. Our managed services program offers a complete line of hosted, managed and cloud-based services designed to provide affordable and proactive support while meeting the regulatory requirements required of our clients. Our services are designed to simplify IT management, help meet compliance requirements, reduce costs, streamline systems management and align IT strategy to match our client's business objectives.

We're seeking a talented, motivated and driven individual to help grow our team. If you're looking for a challenging and rewarding growth focused career than this position is for you!

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Willmar, MN 56201: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Windows Server: 2 years (Required)
• Technical support: 2 years (Required)
• Software troubleshooting: 2 years (Required)

Work Location: One location

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