IT Help Desk Technician Job at Francis Howell School District
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JobID: 7708
- Accesses software updates, drivers, knowledge bases and FAQ resources (e.g. online, books, manuals, calling vendors, etc.) for the purpose of aiding in problem resolution to buildings, staff, and students.
- Assists with account set up in Microsoft Active Directory for the purpose of ensuring security and functionality of district supported software.
- Monitors IT help desk requests (e.g. log-in problems, hardware issues, etc.) for the purpose of identifying issues and providing needed information upon which effective decisions can be made.
- Prioritizes support incidents, and/or service calls (e.g. hardware/software problems, etc.) for the purpose of escalating problems, when required, to the assigned building technician.
Position Type:
Technology/IT Help Desk Technician
Technology/IT Help Desk Technician
Date Posted:
12/6/2022
12/6/2022
Location:
Administration
Administration
Closing Date:
12/15/2022
12/15/2022
The Francis Howell School District is a great place to work and live, committed to the recruitment and retention of top-notch employees with the determination and drive to create a positive and effective 21st century learning environment for our students.
The District offers a generous and comprehensive benefits package to eligible employees and their eligible dependents. There is a choice of two medical and four dental plan options, vision coverage, employee assistance program, district-paid employee basic life insurance equal to $75,000, voluntary employee life insurance, voluntary dependent life insurance and voluntary accidental death and dismemberment coverage.
Job Summary/Purpose: The job of Help Desk Technician is done for the purpose/s of ensuring proper first level computer operation so that end users can accomplish tasks; receiving, prioritizing, documenting, and actively resolving end user help requests; providing second level support for technicians, BIS, administrators, staff, students and parents; and resolving problems that may involve the use of diagnostic and help request tracking tools, as well as in-person, hands-on assistance at the desktop level.
Essential Functions:
Minimum Qualifications:
SKILLS: Skills are required to perform multiple, technical tasks with a need to occasionally upgrade skills in order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: operating standard office equipment using pertinent software applications; planning and managing projects; and preparing and maintaining accurate records.
KNOWLEDGE: Specific knowledge based competencies required to satisfactorily perform the functions of the job include: business telephone etiquette; excellent communication; problem solving skills; pertinent software applications; understanding of computers, computer peripherals and networks; and continual learning of new technologies.
ABILITY: Specific ability based competencies required to satisfactorily perform the functions of the job include: being attentive to detail; establishing and maintaining effective working relationships; communicating with persons with diverse technical knowledge and skills; maintaining confidentiality; and working with frequent interruptions.
KNOWLEDGE: Specific knowledge based competencies required to satisfactorily perform the functions of the job include: business telephone etiquette; excellent communication; problem solving skills; pertinent software applications; understanding of computers, computer peripherals and networks; and continual learning of new technologies.
ABILITY: Specific ability based competencies required to satisfactorily perform the functions of the job include: being attentive to detail; establishing and maintaining effective working relationships; communicating with persons with diverse technical knowledge and skills; maintaining confidentiality; and working with frequent interruptions.
Education/Experience: High school diploma or equivalent. Associates degree in computer science or related field preferred. Job related experience required.
Hours: 8:00 am - 4:30 pm
Salary: $18.86
This is a year round position.
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