Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges—and we're committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work for the public interest, with no commercial conflicts to influence what we do. The R&D centers we operate for the government create lasting impact in fields as diverse as cybersecurity, healthcare, aviation, defense, and enterprise transformation. We're making a difference every day—working for a safer, healthier, and more secure nation and world. Our workplace reflects our values. We offer competitive benefits, exceptional professional development opportunities, and a culture of innovation that embraces diversity, inclusion, flexibility, collaboration, and career growth. If this sounds like the choice you want to make, then choose MITRE—and make a difference with us.

Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges—and we're committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work for the public interest, with no commercial conflicts to influence what we do. Our workplace reflects our values. We offer competitive benefits, exceptional professional development opportunities, and a culture of innovation that embraces diversity, inclusion, flexibility, collaboration, and career growth. We also believe in our employees have a life outside of work and provide a work/life balance. Yes, really. If this sounds like the choice you want to make, then choose MITRE—and make a difference with us.

Join MITRE's Cloud, Digital and Network Service Management department and apply advanced approaches and technologies to solve our nation's most critical technical and mission problems across multiple work programs. Work with senior government officials, in partnership with diverse customer groups, providing strategic direction and leadership in the selection, engineering, integration, implementation and operation of infrastructure engineering.

Responsibilities include:

• Build development initiatives including proofs of concept within MITRE Innovation Lab
• Provide expertise to federal sponsors in implementations of ITSM tool suites

Required Qualifications :

Translates user needs into requirements, leveraging knowledge of the application domain and technology state of the practice. Evaluates alternatives to derive and develop architectures, plans, and designs by using analytic techniques and guiding and integrating multiple engineering disciplines. Provides enterprise architecture, IT strategic planning, strategic performance/outcome management, business process analysis, systems requirements analysis, systems architecture and design, systems integration and test, quality management and risk analysis services.

• Bachelor’s degree and less than 1 year of related experience
• Working knowledge of IT Service Management (ITSM) Platforms such as Cherwell, BMC Remedy and ServiceNow
• Experience with ITSM Platforms to include
  • Scripting (java, python or other)
  • Platform configuration for ITSM
  • Application design and development
  • Integration with other tools and systems
  • Deployment in a production environment
• Ability to obtain and maintain a US Top Secret security clearance which requires US citizenship

Preferred Qualifications:

• Experience working in the government sector
• Experience supporting operational environments
• Experience presenting to senior management

This requisition requires the candidate to have a minimum of the following clearance(s):

This requisition requires the hired candidate to have or obtain, within one year from the date of hire, the following clearance(s):

Subject to all federal and state laws, rules and regulations, MITRE requires all employees to be fully vaccinated against COVID-19. Newly hired employees must be fully vaccinated prior to their employment start date. MITRE will provide reasonable accommodation to individuals who are legally entitled to an exemption under applicable laws so long as it does not create an undue hardship for MITRE and/or does not pose a direct threat to the health or safety of the employee or others in the workplace.

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