Best known for Little Debbie® snack cakes, America’s leading snack cake brand, Sunbelt Bakery® granola products, and Drake’s Cakes®, McKee Foods Corporation is seeking an IT Asset Technician to join our IT Asset Team in Collegedale, TN. This position will be responsible for providing support from the inside of a leading snack food manufacturer. This is an exciting opportunity to gain valuable experience with a company that is committed to providing consumers with quality products at an excellent value.

McKee Foods Corporation, a privately-held, family-owned bakery, has been in business since 1934. We have a long history of innovation and treating employees with respect, and a deeply held belief in the importance of doing business with integrity.

Pay Grade

Salaried Grade 3 (non-exempt)
$52,000 - $57,900, depending on experience and qualifications.

The base salary range represents the starting and expected pay for this position. Actual salaries may vary and in some cases may be higher with extensive experience and strong performance.

Schedule

Monday - Friday, 8:00 a.m. - 5:00 p.m. (other hours as needed)

Job Summary

Become part of a team in a department that values innovation, adaptability, and a willingness to “get the job done”. The ideal candidate will have a proven ability to quickly learn and master new technology, provide excellent onsite support for the rapidly changing end user device space, and have a strong desire to learn and grow with a team in continuous improvement efforts. Responsibilities will include:

• Providing on-site triage and support to resolve technical issues and identify opportunities for improvement.
• Work to resolve issues and requests related to company workstations, laptops, mobile devices, operating systems, software, hardware, and peripherals
• Deliver, install, and set up computer systems, including software installation
• Track and research problems to identify and solve root causes
• Participate in and help promote corporate standardization for improved support and lower total cost of ownership (TCO)
• Assist with general system administration as needed

Required Qualifications

• High School Diploma or Equivalent
• One or more years of experience in computer hardware and repair, software installation, and basic knowledge/experience in Windows and mobile operating systems
• Ability to set up/build computer systems and peripherals with the ability to diagnose and repair, or replace equipment and parts
• Experience supporting Windows OS (10, Windows Server 2016)
• Strong working knowledge of Microsoft Office Suite
• Effective customer service experience with a high level of professionalism, initiative, and assertiveness
• Excellent problem-solving and troubleshooting skills including tracking and researching problems to identify and solve root causes
• Strong interpersonal and communication skills (verbal and written)
• Demonstrated ability to work effectively within a team
• Strong desire and aptitude to learn quickly, develop new skills and work independently
• Must be willing to travel up to 5%

Preferred Qualifications

• Two+ years of College or Associate's Degree (two years of experience may be substituted for each year of required college education)
• Desktop Support and/or Help Desk experience
• Experience supporting network switches and routers
• System Administration experience including VMware
• Experience with Linux and OS X (macOS)
• Project Management experience

Benefits

• Competitive pay scale
• 401(k) with matching contributions
• Health insurance, including prescription drug plan
• Dental insurance
• Vision care plan
• Life insurance
• Paid time off (for vacation, holidays, sick time, personal time, etc.)
• Direct deposit payroll
• Credit Union
• Exercise and recreation facility
• Profit-sharing program
• Short Term and Long Term Disability Insurance (Premiums Paid by the Company)

Please upload your resume to be fully considered for the position.