West County Health Centers provides comprehensive, quality and accessible health care services to the communities of Western Sonoma County. We are a cohesive team of health care providers, support staff and volunteers dedicated to wellness, compassion, affordability and excellence of care. We believe in non-judgmental and equal care for all members of our diverse community. Come and be a part of an amazing team!

JOB SUMMARY: The Front Office Reception is primarily responsible for assisting patients with check in, screening insurances, collecting payments, overseeing triplicate RX pick up and offering patients general assistance and excellent customer service. Position is located on-site in Occidental, California and requires some evening and Saturday schedules.

Duties:

• Greeting and providing check-in assistance in a manner that ensures patients feel valued and supported within the health center.
• Acts as a Health Center liaison between patients and back office
• Acts as Call Center liaison to triage
• Collect and account fees for service
• Counsel patients for eligibility programs including Sliding Scale, BCAP, and Family Pact
• Manage information entry into the electronic health record such as faxes, previous medical records, radiology results, and assist with communication with other medical facilities through the electronic health record.
• Assist in the adoption and implementation of new technologies and activities that improve patient care and clinic efficiencies.
• Creates communication board listing: triage, on call/OB schedule, covering provider for the health center
• Run No Show/ Late Cancel reports
• Respond to web encounters
• Records and dispenses triplicate RX’s to patients
• Assist other office staff with copying, scanning, faxing, filing, and other general office duties as may be assigned from time to time.
• Completes opening and closing check lists
• Must comply with all federal, state and local laws and regulations, and WCHC policies.
• Other duties as assigned.

Minimum Requirements:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily in a professional manner. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience:

• Bilingual Spanish/English REQUIRED.

• Experience in an outpatient setting or working with a health clinic desirable.
• Computer literacy and familiarity with office machines such as fax, copier, calculator.
• Good communications skills
• Efficiency working with an EHR (Electronic Health Record) is desired
• Basic office and equipment safety knowledge and practice
• Demonstrated commitment and skills to provide age appropriate care to a diverse population

Expectations:

• Attendance and punctuality is necessary.
• Ability to work well with a multidisciplinary team.
• Able to work a flexible schedule including some nights and Saturdays
• Ability to problem solve and be self-motivated with acute attention to detail.
• Must have a commitment to excellence and high standards.
• Must comply with all federal, state and local laws and regulations, and WCHC policies.
• Must have excellent written and oral skills, strong organizational and analytical skills.
• Must have ability to manage priorities and workflow.
• Required to have versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm and positive attitude.
• Expected to have strong interpersonal skills and have the ability to understand and follow written/verbal instructions.
• Able to work independently with little or no supervision.
• Required to have the ability to deal effectively with a diversity of individuals at all organizational levels
• Demonstrate a positive customer service, patient centered approach at all times.

Physical Requirements:

• Must be able to move freely about the office and carry light loads (up to 25 pounds)
• Prolonged standing and /or sitting required.
• Ability to work with office equipment, including computers

*COVID Vaccine required for employment.

West County Health Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

COVID-19 considerations:
Masks are required inside all clinic/office settings; COVID vaccine and booster required for employment.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: One location

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