Customer Service Representative / Warehouse Job at Florida Tile
Florida Tile Cincinnati, OH 45242
$21 an hour
SUMMARY:
This position will be responsible for all functions of inventory handling and will process customer orders received either in person, via telephone, fax or internet. This position will assist the Branch Manager / Branch Operations Manager, and other branch associates as needed. Responsibilities will also include maintenance of inventory, receipt, shipment of goods, telephone encounters and other duties as assigned.
This position is eligible for monthly bonuses in addition to hourly pay.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Accurately prepare orders by pulling material from stock.
- Participates in the shipping of company goods to various customers.
- Verifies accuracy of shipments.
- Processes paperwork and signatures of shipments.
- Operates forklift, and tasks assigned in a safe and efficient manner.
- Pulls orders via pick ticket and handles pick ticket process.
- Loads and unloads delivery trucks for the purpose of receiving stock and preparing for transport.
- Participates in physical inventory for the purpose of verifying stock and identifying gains/losses.
- Cleans warehouse for the purpose of safe and sanitary workplace.
- Assist with monthly cycle counts of inventory in the warehouse.
- Accurately perform order entry process, to include product, quantity and price verification
- Confirm orders placed by customers via phone/fax/internet.
- Perform stock and price checks for customers and other branches.
- Provide freight/shipment information (cost/tracking/etc) to customers/branches in a timely and accurate manner.
- Apply freight and handling expenses to orders so as to be able to effectively invoice customers for related expenses.
- Regularly follow up with customers as to the status of their order(s).
- Assist walk-in customers/contractors with supply needs
- Additional duties as assigned.
QUALIFICATIONS:
- At least two years of inventory handling and experience.
- SAP computer experience a plus
- Ability to perform and understand basic math and written procedures.
- Excellent verbal communication skills.
- Basic computer literacy.
- Ability to meet deadlines and schedules with little supervision.
- Forklift experience is a plus.
- Warehouse experience is a plus.
- Flooring or tile industry experience is a plus.
- High School Diploma or GED required.
- Ability to lift 50 to 75 pounds on a regular basis.
Florida Tile provides an array of benefits to meet the diverse needs of our employees. Our comprehensive benefit program includes:
- Medical, Dental, and Vision Plans
- Flexible Spending Accounts
- Employee Wellness Program
- Employer Paid Short and Long Term Disability
- Employer Paid Life Insurance
- Supplemental Life, AD&D
- 401(k) Retirement Plan and Employer Provided 401(k) Matching
- Tuition Reimbursement
- Paid Time Off
- Weekly Pay
Florida Tile is committed to treating people fairly and respectfully, we are committed to a policy of equal employment opportunity in the people we hire, the manner in which they are trained, their selections for promotions and transfer, and in all other aspects of employment. Your ability and performance are the keys to your success here at Florida Tile, regardless of your age, race, color, marital status, sexual orientation, sex, religion, creed national origin, political ideology, veteran status, or the presence of any sensory, mental, or physical disability unrelated to the ability to perform the job, in accordance with applicable law.
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