At Hood Container Corporation we are looking for a Customer Service Representative to join our Tampa plant. In this role, you will be responsible for receiving, entering, and verifying orders in the computer system, assisting external and internal customers, and maintaining positive work relationships. The Customer Service Representative is a salary role reporting to the Customer Service Manager.

How You Will Contribute:

• Process customer orders directly from customers or Sales Representatives.
• Utilize HRMS computer software to provide order estimates, enter orders, maintain order back log, and customer product inventory.
• Oversee and resolve customer inquiries, questions, and complaints as well as provide timely follow-up.
• Maintain positive customer, vendor, and co-worker relationships.
• Assist all departments in the successful completion of customer orders.
• Utilize Microsoft Office products such as Word, Excel, and Outlook to communicate order status and relay messages.

What it Takes:

• High school diploma or general education degree (GED).
• 1-3 years of experience preferred.
• Experience with Amtech preferred.
• Intermediate to advance knowledge of Microsoft Office software.
• Communicates clearly and persuasively through written and verbal methods.
• Team player treating people with respect and integrity from all levels and backgrounds.
• Focuses on solving conflict by taking responsibility for mistakes and own actions.
• Support organization’s goals, values, and code of ethics.
• Demonstrates accuracy and thoroughness.

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens and customers we serve. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Our Story: Hood Container Corporation is a family-owned, mill to a market company specializing in containerboard and kraft paper, corrugated boxes, high graphic displays, and contract packaging. Our commitment to customer happiness, employee well-being, environmental stewardship, and operational excellence drive our business. Over the last eight years, Hood Container Corporation has grown to become one of the top ten Paper and Packaging Companies in the United States. Our integrated company resources allow for a unique dynamic that evolves with every addition to our geographic footprint. We excel at offering the benefits of a large corporation while operating as a boutique business building close relationships with our customers.

Our Mission: Through our unwavering commitment to safety, innovation, and sustainability, we passionately deliver indispensable value to our customers, employees, suppliers, communities, and stakeholders.

Our Vision: A unified culture that creates innovative customer solutions.

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens and customers we serve. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.