Claims Representative Job at EASE Logistics
Job Objective: Work to improve the organization’s carrier network.
Summary: Representative is responsible for managing the company’s carrier network. This position will serve as an integral part to our Carrier Development Department, while also working closely with EASE operations team.
Operational Duties:
- Recruit qualified carriers to work with Ease Logistics.
- Build and maintain relationships with new and existing carriers to effectively support our customers.
- Hold carriers accountable for established KPI’s.
- Monitor carrier performance utilizing carrier scorecards.
- Utilize benchmarks to procure transportation services at rates that are competitive to DSC.
- Act as the escalation point for carriers and internal teams to resolve service and operational issues.
- Ensure carriers adhere to government regulations as well as DSC policies and procedures.
- Communicate market conditions which may impact capacity, cost, and service.
- Negotiate and manage contracts, terms and renewals with carriers.
- Collaborate with carriers and internal teams on continual improvement initiatives.
- Maybe required to be on call and work as part of a Saturday rotation.
- Aggressively develop carrier relationships.
- Ensure all operations are reviewed before leaving or assigned to the appropriate personnel.
- Can multitask and provide customer service to our carriers and customers alike.
Professional Duties:
- Maintain a commitment to the mission, vision, and values of EASE and demonstrate a commitment to high professional ethical standards.
- Ability to work in a fast-paced environment by remaining flexible and handling change with ease.
- Demonstrate efficient time management skills by being punctual and reliable.
- Maintain a commitment to the mission, vision, and values of the organization and demonstrate a commitment to high professional ethical standards.
- Display effective communications skills for both verbal and written correspondence, ensuring all communication is respectful, professional, and polite.
Job Type: Full-time
Pay: $47,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Work Location: One location
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