Behavioral Health Patient Services Representative - School-Based - McDowell

Are you passionate about the patient experience?

Western North Carolina Community Health Services (WNCCHS) is opening a new location in Marion, NC. We are a Federally Qualified Health Center (FQHC). We provide in-person behavioral health services in school settings and integrated behavioral health services in our office setting.

We are searching for a friendly and welcoming personality to represent WNCCHS as the primary greeter and contact person for students, their parents, and school staff.

Come join our growing team as a Full-Time Behavioral Health Patient Services Representative.

RESPONSIBILITIES:

• Represent the Company by creating a welcoming environment and treating patients in a compassionate manner
• Register patients with appointment scheduling and check-in, registration, eligibility verification and assist with check-out; assist patients with registration form who may not be able to read/write
• Serves as a liaison between WNCCHS patient accounts, patient census, medical records, case and care managers, and referrals departments
• Effectively present information by telephone and in person
• Accurately enter information into EHR database and update as necessary

QUALIFICATIONS:

• Excellent customer service/interpersonal skills
• One year in a customer-facing role in any service-related industry
• Basic knowledge of insurance plans gained through experience or education
• Computer literate and clear writing skills are essential. Ability to articulate information clearly.
• Experience using Microsoft Office applications, such as Teams, SharePoint, Word and Excel
• Behavioral health and medical terminology experience is preferred
• One year in a behavioral health or medical office setting is preferred

WORK/LIFE BENEFITS

• Competitive health plans for employees and dependents including Medical, Dental and Vision and Telehealth
• Ten (10) Paid Holidays
• Accrued PTO (total of 156 hours 1st year)
• No weekends, or holiday work required
• Employee Assistance Network

FINANCIAL WELL-BEING BENEFITS

• 403b Retirement Savings with Match
• Employer Paid Short/Long Term Disability Insurance and Life Insurance
• HRSA and Public Non-Profit Student Loan Forgiveness

CAREER GROWTH BENEFITS

• Monthly Staff Meetings and Training
• Relias LMS
• Continued Medical Education (CME) & Continuing Education (CEU)
• EAN Leadership Academy

Candidates may apply by emailing a resume in MS Word or PDF format.

We are an Equal Opportunity Employer; racial/ethnic minorities are encouraged to apply.

Job Type: Full-time

Pay: $16.00 - $17.67 per hour

Benefits:

• 403(b)
• 403(b) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Center for Medicare and Medicaid Services (CMS) and WNNCHS policy requires employees to be fully vaccinated against COVID-19, or to make application for a medical or religious exemption. Can you meet this requirement?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• behavioral health or medical office: 1 year (Preferred)

Work Location: One location

Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.