Mission:

The Next Door provides a continuum of evidence-based substance abuse and mental health services for women in an environment of faith and healing to restore hope and a lifetime of recovery.

Summary:

To handle all incoming telephone calls, probing appropriately to qualify the call and ultimately help the caller admit to the chosen treatment program that best fits her needs. The Admission Specialist helps to facilitate screening, assessment, and admissions processes for TND sites through TND Central Admissions center.

Primary Responsibilities and Duties include the following:

• Retrieve all admissions-related phone calls and be responsible for returning these calls with urgency, and within 24 hours from receiving the call.
• Utilizes appropriate bonding techniques to establish rapport and build relationship throughout the screening call.
• Qualifies the callers ability to private pay or utilizing their insurance of available grant to cover the cost of treatment
• Conduct phone screening assessments for clients inquiring about admitting to all levels of care.
• Demonstrates a sense of urgency and manages down triage time-lines from initial call to time of admission, minimizing the number of calls necessary (preferably one) from initial call to solid close and schedule admit.
• Communicate with referral sources in order to get collateral information to assist in grant approval and collection of medical and psychiatric records for determining LOC while maintaining a professional working relationship.
• Efficiently schedules intakes with potential patient and/or referral source; explains the evaluation and admission process to the potential patient/referral source and informs patient of necessary items to bring for treatment
• Utilizes other key team members when encountering barriers to assist the intake admission close process.
• Meets established weekly and monthly Admit goals
• Ensures that inquiry call and admission processes run at peak efficiency; is aware of and manages calls waiting in the queue promptly
• Works collaboratively with the medical and financial teams to ensure a client has been cleared to schedule for admission.
• Ensure timely and professional documentation in accordance with TND, Inc. policy, the ACA code of ethics and as determined by grants, TDMHSAS licensure, CARF and other requirements.
• Update electronic databases related to referral sources.
• Arrange transportation for clients to arrive at approved TND locations as needed.
• Assign case manager, counselor team and bedroom.
• Manage the TND wait lists by prioritizing clients.
• Follow program and agency guidelines including demonstrating honesty and willingness to listen to patients issues and act responsibly.
• Participate in the admissions on-call process.
• Provides feedback to leadership, including identifying opportunities for additional or improved services to meet customer needs.
• Attend treatment team meetings, weekly admissions meetings and TND all staff meetings as needed.
• Additional responsibilities as assigned.

Education and Experience:

Bachelors degree in social work, counseling, or related field preferred. At least one year of experience working with women in addiction required. Experience working on a crisi line or in a call center preferred.

Knowledge, Skills, And Abilities

• Demonstrates a broad base of knowledge in psychiatric and addiction treatment and administration.
• Demonstrates ability to clearly and succinctly communicate both verbally and in writing; can get messages across that have the desired effect
• Demonstrates ability to remain calm under pressure; is not knocked off balance by frequent change, delays, or unexpected events
• Demonstrates and active desire to drive for results; steadfastly pushes self and others; consistently meets and/or exceeds goals
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
• Demonstrates a working knowledge of current and possible future policies, practices, trends, and developments affecting the industry; knows the competition
• Must be able to relate well to all kinds of people, both inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably
• Ability to exercise good judgment and apply common sense understanding to carry out instructions furnished in written or verbal form

Other Requirements:

• Possess proficient computer skills Outlook, Word, Excel, and PowerPoint.
• Valid Drivers license.

All Employees will adhere to the following professional standards:

• Honor the agency mission: The Next Door provides a continuum of evidence-based substance abuse and mental health services for women in an environment of faith and healing to restore hope and a lifetime of recovery.
• Actively contribute to the Purpose: We exist to empower women for lifetime recovery.
• Consistently treat residents and co-workers with the utmost respect.
• Keep ALL information regarding staff, residents, diagnosis, group information, etc. confidential, at all times.
• Model ethical and professional behavior at all times.
• Participate in ongoing meetings and trainings as required by the leadership of The Next Door.
• Be creative and assist leadership with ideas for improving the overall quality of the services and environment for the residents of The Next Door.
• Encourage and live the core values of The Next Door, Inc., at all times.
  • Love ~ We demonstrate what love looks like, so our women learn to love others in healthy ways and love themselves.
  • Faith ~ We welcome all people, and all will be cared for with Christ-centered principles.
  • Hope ~ We believe hope is within reach for all women.
  • Wholeness ~ God has a plan and purpose for a womans life and that is abundantly good. She does not have to be defined by her past decisions. God loves. God forgives. Every woman can be whole and complete.
  • Community ~ We are building a healthy community in which our women are contributing members of society. We need one another. We care for one another. We will teach our women how to build their own healthy community.
  • Respect ~ We believe each woman deserves respect from us and from each other. We believe each woman can learn to respect herself and others.
  • Encouragement ~ We believe that our words and actions should build one another up. We inspire one another with love and good deeds.