Purpose of the Position
This position provides customer service care and front counter service involving cash handling, payment processing, and other routine, specialized, and detailed customer service work of considerable responsibility requiring a broad knowledge of city departments and policies, and the ability to work with continuous distractions.

This is a part-time position, 25 hours per week. The regular schedule is 8:00 a.m. to 1:00 p.m., Monday through Friday. Additional hours may be available throughout the year during peak times.

Benefits include:

*
State of Wisconsin Retirement Plan (Eligibility starts after 1,200 hours of employment)

• Optional Income Continuation Insurance
• Optional Life Insurance
• Optional 475 Deferred Compensation Plans
• Employee Assistance Program - Available to all employees and family members at no cost to the employee
• Proration of the following paid leaves based on number of hours worked:
• Vacation
• Paid Holidays
• Perfect Attendance
• Sick Leave
• Personal Holidays

Essential Duties and Responsibilities
Essential Duties and Responsibilities

• Accept and accurately and efficiently process and record payments. This includes payments to utility billing system; tax, community development and municipal court systems; parking permit, key card and ticket systems; business license systems; and other financial systems. Process daily electronically collected payments through the Automated Clearing House.
• Create invoices and renewals for licenses.
• Provide customer service to utility customers, including making changes to customer accounts and scheduling utility maintenance appointments.
• Count currency, coin and checks in cash drawer at end of day, reconcile to various subsystems, prepare deposit slip and bank deposit. Identify and rectify balancing errors.
• Promote and advise on a number of city services. Attempt to resolve customer issues and problems.
• Perform specialized tasks such as maintaining the City Store, maintaining and reconciling petty cash, travel reimbursement and advances and assorted transit passes. Post tax payments accepted by the bank. Performing department accounts payable duties and processing refund requests.
• Issues licenses and permits to qualified applicants; obtain necessary information; review applications for completeness; determine applicant eligibility; record data; advise applicants on rules and regulations; collect fee.
• Support a complex state-wide voter system by: creating and updating voter registration records, creating absentee ballot voter records, issuing absentee ballots, reconciling ballots to the voter system, updating voter records, assisting voters on polling locations and election details, preparing supplies for polling locations, recording post-election voter transactions, reconciling poll book counts to state wide system and identifying and rectifying variances.
• Act as department and citywide receptionist, including answering the telephone, maintaining meeting calendar postings within the City Hall building, and processing mail for all city departments. Provide callers with general information and specific information regarding the work of the department and a variety of city services in a clear and concise manner.
• Maintain office supply inventory for the Finance Department, including ordering new supplies as needed.
• May attend meetings, keep minutes, transcribe minutes for approval by supervisor.
• Perform all work involved in maintaining moderately complex administrative procedures, usually involving the steps of obtaining information, recording, indexing, and cross indexing such information, giving out and providing information to interested parties, following up or making initial contact with both the user or the provider of the information used in the procedure.
• Responsible for developing and expanding detailed and complicated word processing, spreadsheet, and PowerPoint programs, in addition to in-house programs and software.
• May perform data entry or other computer work on computerized data bases.
• Effective verbal and writing skills and phone etiquette.
• Perform related work as required.

Additional Duties and Responsibilities

• Type and prepare a wide variety of documents, correspondence and memos routine to matters covered by departmental procedures and practices.
• May be responsible for departmental purchasing procedures and maintaining departmental purchasing files.
• Type reports, and gather and compile information for the department.
• Responsible for maintaining departmental files.
• Maintain notary.
• Maintain required continuing education on Statewide Voting System as prescribed by the State of Wisconsin.
• Limited deputized authority for receipting service, witnessing ordinances, and witnessing contracts.

Minimum Requirements
Education and Experience Requirements

• High school diploma or equivalent, and
• Advanced course work or training in secretarial science, and
• Four (4) or more years of increasingly responsible clerical/administrative assistant experience, and
• Cash collection & positive customer service experience

A combination of training and experience which provides the equivalent knowledge, skills, and abilities to perform the job may be considered.

Knowledge, Skills and Abilities
MS Word-Intermediate
MS Excel- Basic
Financial Systems – Proficient
10 Key Calculators - Proficient

• Ability to learn and utilize Statewide Voter Registration System
• Strong numerical ability
• Good listening and communication skills
• Customer service orientation – friendly and personable.
• Ability to handle difficult customers
• Accuracy and attention to detail
• Honesty and integrity
• Willing to work in a team environment
• Stress tolerant, ability to handle heavy work volume

Physical and Working Environment
Normal office working conditions within minimal exposure to disagreeable elements and minimal exposure to workplace hazards.

Normal mental and visual attention is required. Physical demands include bending, twisting, turning, and lifting. Ability to coordinate eyes, hands, feet and limbs in performing skilled movements such as rapid keyboard use.

Additional Information
IMPORTANT! All applications must completely filled out and have a resume attached in the "Attachments" section of the application. A Cover Letter is highly recommended. Applications that are not complete and do not have the required attachment will not* be considered.*

When completing References section, include 3 professional references with current and valid email addresses.

ADDITIONAL POSITION INFORMATION:
The starting hourly rate for this position is $22.37 - $25.94 depending on related qualifications. The full hourly salary range is $21.08 - $29.52. This position is classified as Non-Exempt under the Fair Labor Standards Act (FLSA).

This is a part-time position, 25 hours per week. The regular schedule is 8:00 a.m. to 1:00 p.m., Monday through Friday. Additional hours may be available throughout the year during peak times.

SPECIAL ACCOMMODATIONS:
The City of Wausau will make arrangements to furnish appropriate auxiliary aids and services where necessary and reasonable to afford an individual with a disability the opportunity to participate in the recruitment process. Please notify the Human Resources Department or phone (715) 261-6630 to request special accommodations prior to the application deadline.

NOTICE TO APPLICANTS:
Wisconsin Statutes, Sections 19.36 (7), 64.09 (5), and 64.11 (7) require public employers to treat the following items as a public record: Each applicant's application, records, recommendations and qualifications except as provided in Section 19.36 (7), Wis. Stats. that allows the identity of an applicant to remain confidential if the applicant requests in writing that the City not provide access to this information.

If you choose not to have this information become a public record, you must make such a request in writing to the Human Resources Department. If you become a finalist for the position, your identity may be disclosed as required by law.

Regular Part-time employees who work 20 hours per week are eligible for the following benefits:

• Employee Assistance Program - Available to all employees and family members at no cost to the employee
• Optional 475 Deferred Compensation Plans
• Proration of the following paid leaves based on number of hours worked:
• Vacation
• Paid Holidays
• Perfect Attendance
• Sick Leave
• Personal Holidays

Regular Part-time employees who work more than 23 hours per week are eligible for these additional benefits:

• State of Wisconsin Retirement Plan (Eligibility starts after 1,200 hours of employment)
• Optional Income Continuation Insurance
• Optional Life Insurance

Job Type: Part-time

Pay: $22.37 - $29.52 per hour

Benefits:

• Employee assistance program
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday
• No nights
• No weekends

Work Location: In person

Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.