Responsibilities and Basic job duties:

• Support day-to day operations by performing administrative tasks and ensuring high quality customer service for our patients.
• Answer, screen and manage telephone calls in a courteous manner, documenting any necessary messages for billing or clinical staff.
• Schedule patient appointments and procedures according to established policies and procedures, understanding basic insurance and clinical operations.
• Obtain accurate information from patients and ensure all registration steps are complete.
• Verify patient account balances and understand benefits coverage in order to accurately collect patient balances over the phone or while patient is checking in for appointment.
• Electronically label records in appropriate sections of patient electronic charts, keeping patient charts organized.
• Prepare for upcoming day of appointments by completing proactive tasks, such as ensuring authorizations/referrals/medical records have been received, appointments are confirmed, all forms are complete, etc.
• Transcribe patient letters and create forms as needed.
• Exhibit and maintain a high degree of professionalism and decorum in all situations, in addition to confidentiality, flexibility, and accountability.
• Timely process medical records requests for patients and/or organizations appropriate release.
• Track and ensure medical records are received for certain appointment types.
• Proficient in multitasking and prioritizing.
• Ability to perform various tasks on a daily basis.
• Exceptional communication skills with the ability to perform "behind the scenes and provide non-clinical support to the clinical team and providers.
• Ensures that the medical facilities smooth operation by accurately completing admin tasks in a timely manner.

Requirements:

• Proven one year working experience in healthcare admin required.
• Hands on experience working with electronic medical record and Microsoft Office required, Athena preferred.
• Knowledge of healthcare operations.
• Familiarity working with medical and insurance legislation is a plus.
• Customer-oriented communication skills.
• Bilingual English and Spanish is required.

'Work Location:

• One locationWork RemotelyNo

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Continuing education credits
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Employee assistance program
• Employee discount
• Family leave
• Flexible spending account
• Free flu shots
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

COVID-19 considerations:
Everyone wears a mask, temperatures are taken, barriers are in place

Experience:

• Medical office experience: 1 year (Required)

Language:

• Spanish and English (Required)

Work Location: One location

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