Account Representative Job at Smart Care Solutions
Company Overview
Smart Care Equipment Solutions is the trusted service leader in the commercial food equipment industry. Nationwide thousands of restaurants, hotels, hospitals and schools rely on Smart Care to provide preventative maintenance, service, and repair of commercial refrigeration, cooking, and warewashing equipment.
Position Description
As the Key Account Representative you will ensure consistent service delivery to retain and grow specific corporate account business. The Key Account Representative excels at proactive communication with internal and external customers and works collaboratively in all areas of our business (from order to cash) in a professional manner. This includes driving compliance to customer requirements by assisting technicians, dispatchers, parts, and back office support.
As the Key Account Representative you will ensure consistent service delivery to retain and grow specific corporate account business. The Key Account Representative excels at proactive communication with internal and external customers and works collaboratively in all areas of our business (from order to cash) in a professional manner. This includes driving compliance to customer requirements by assisting technicians, dispatchers, parts, and back office support.
Main Responsibilities
- Monitors assigned account to ensure 100% compliance with customer requirements prior, during, and after service calls.
- Builds and maintains professional cross-functional relationships and with our customers (internal and external).
- Communicates to customers via phone, e-mail, and website entries providing real-time visibility to order status. Obtain proper approvals for service calls prior to invoicing.
- Provides real-time assistance to technicians to adhere to customer requirements
- Coordinates with Service Delivery Specialist in driving compliance with response time, return to service, customer approvals for estimates, and documentation in 3rd party portals.
- Works in SAP systems and external websites to ensure orders are accurate.
- Works with central services to ensure correct master data management
- Review and revise customer requirements documentation.
- Assists Key Account Supervisor with any special projects/assignments as required.
This position is located in Fishers, IN
Basic Qualifications:
- Bachelor’s degree OR equivalent combination of education and experience (2 years of business management or sales experience = 2 years of post-secondary education)
- 4+ years’ experience in customer service, dispatch, and/or restaurant management
- Ability to work different shifts and holidays as required
Preferred:
- Proficient in Excel and SAP
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.
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