Full Time Exempt

Boise office or hybrid/remote option, local applicants preferred

General Position Summary:

The Account Manager is a key member of the Business Development Team, whose focus and key result is revenue growth and retention. This team is responsible for executing BPA Health’s strategy in the markets and industries we serve as well as brand building through marketing and stakeholder relations. The Business Development Team collaborates with our internal clinical and operations experts and our external partners to develop new products and craft business proposals. The team is responsible for account management of all customer contracts.

The Account Manager is responsible for customer retention, acquisition, engagement, and loyalty. They create, lead, and execute efforts to service and renew existing accounts, with an emphasis on public sectors. Relationship management, service and contract deliverables are critical aspects of the role. The Account Manager is also responsible for identifying new business opportunities in existing accounts and assisting in acquiring new business. The Account Manager is responsible for providing input to BPA Health leadership regarding trends, developing new lines of business and improving existing lines of business.

The Account Manager is professional, genuine, friendly, supportive, self-directed, and embodies BPA Health’s core values of “Do the Right Thing, Growth Mindset, Actively Engage, and Do What You Say.” The Account Manager possesses a high degree of initiative, superior interpersonal skills and excellent verbal and written communication ability.

Key Outcomes:

• Account retention
• Account acquisition
• Relationship management
• Channel management
• Bid development
• Contract management

Essential functions and activities:

• Set and achieve data-driven account specific objectives through effective planning, data analysis, knowledge of customer needs, and concise communication
• Respond to customer and broker inquiries and quote requests
• Conduct sales channel operations
• Perform ongoing market and competitive analysis
• Collaborate cross-functionally
• Manage contract implementation
• Maintain and manage CRM and other databases including prospective and current customer profiles, communication tracking, account/contract status
• Prepare for and manage successful renewals
• Ensure account profitability
• Ensure timely and thorough stakeholder relationship management
• Ensure operational compliance with contract deliverables
• Participate in development and execution of account management business plans and strategies
• Achieve customer satisfaction, retention, and growth by ensuring high quality service delivery to members
• Ensure that activities are carried out in accordance with established specifications, schedules and budgets
• Ensure system and data integrity related to the business including operations systems, compensation/incentives and information to invoicing
• Coordinate educational training, health fairs and education for members and account management presentations
• Deliver utilization reports and ensure quality standards and customer expectations are met and communicated to customer

Secondary Functions:

• Participate in team projects and tasks
• Other duties and responsibilities as assigned
• Marketing and sales tasks as required

Specific skills and competencies:

• Project Management: Must be able to plan, organize, implement and manage projects, leading a team to accomplish project deliverables, with a focus on details and a dedication to positive outcomes and accuracy.
• Problem Solving/Analysis: Breaks down problems into smaller components, understands underlying issues, can simplify and organize complex issues, understands the difference between critical details and unimportant facts.
• Dependability/Initiative: Naturally interested in driving business. Must be reliable, punctual and flexible. Meets commitments/deadlines, works independently, accepts accountability, sets personal standards, stays focused under pressure, shows energy, reacts to opportunity, pro-active attitude, prioritizes well, and instills urgency in others.
• Adaptability/Flexibility: Ability to work independently as well as part of a team handles change, is open to new ideas, and adjusts plans to meet changing needs.
• Natural Interpersonal/Communication/Listening Skills: Excellent interpersonal, oral and written communication skills. Creates accurate and punctual documents, shares information and ideas with others. Listens well, asks clarifying questions, open to other viewpoints and manages distractions/interruptions. Solicits performance feedback and handles constructive criticism. Relationship focused, with internal and external stakeholders.
• Mission Focus: Aligned with the values and mission of BPA

Experience and/or Education:

• Bachelor’s degree in business, marketing, related field or equivalent experience
• Experience in account management, sales, marketing, healthcare, behavioral health, and/or government affairs preferred
• Experience in human resources and employee benefits preferred
• Strong CRM and Microsoft Suite experience, knowledge and skills preferred
• Experience with employee assistance programs, behavioral health, and healthcare and/or insurance industry preferred
• Experienced and proficient in public speaking

Physical Requirements:

While performing the duties of this job, the employee is continuously required to read, talk and hear. The employee is continuously required to walk, sit at a computer workstation, use hand to finger, handle or feel objects, tools or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 40 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee must be able to operate a vehicle or have a reliable transportation for offsite meetings.

Travel Requirements:

• Reliable means of transportation required
• Must be able to travel 50% or more to accomplish customer service standards and member service tasks

Employee Benefits:

BPA Health offers an outstanding workplace culture in a business casual atmosphere and a comprehensive health and wellness benefit package, effective the first day of the month following the date of hire. Employee benefits include:

• 
  Generous time off benefits
• 8 paid holidays
• 401(k) matching
• Profit-sharing
• HSA medical insurance plans
• Dental
• Vision
• Life insurance
• Short-term and long-term disability insurance
• Tuition reimbursement
• Infants at work program
• Office gym and meditation room

About BPA Health:

For over 40 years, BPA Health has pioneered behavioral health in Idaho and the Northwest. We are committed to providing real and human solutions that make lives better, organizations more effective and communities stronger.

BPA Health was founded on the principles of compassion, trust and stewardship of the health and wellbeing of the individuals and organizations we serve. Today, our footprint as well as our range of services and solutions has grown, but our promise remains true. We view the world with empathy and expertise inspired by creative business thinking. As a result, we develop and deliver products and services to support specific, often overlooked aspects and outcomes of behavioral health. Whether working for a broader, more inclusive definition of healthcare or more efficient and effective business solutions, a strong spirit of service defines our company and our work.
Our core values:

• Do the Right Thing
• Growth Mindset
• Actively Engage
• Do What You Say

www.bpahealth.com