Warehouse Associate Job at WHEELER MACHINERY CO.
Job Description:
- Provide answers and solutions to customer questions for will-call orders including back-ordered parts, shipping, and logistic questions, updated parts questions, etc.
- Proactively manage customer expectations related to backorders.
- Perform warehouse duties as required.
- Pull, pack and release parts orders as needed.
- Participate and complete training as required or as is available.
- Work daily customer backorder queue. (EMBO report)
- Process returns.
- Process and stage customer orders.
- Clean and stock area daily and as needed throughout the shift.
Required Qualifications:
- A continuous commitment to working safely.
- Willing to promote a teamwork attitude working closely with all departments throughout the company
- Customer Service Proficiency/Aptitude: Ability to add value to our products and service. Build relationships between our dealership and customers.
- Strategic Organization: Need to have the ability and self-discipline to use time, energy, resources, etc. in an effective way to achieve department and company objectives.
- Takes Initiative: Ability to envision and understand a described goal, objective, concept, or strategy and takes the initiative to get there.
- Communication: Ability to work and communicate well with co-workers and customers. Reacts well under pressure.
- Understands the urgency of our industries and the need for getting their equipment repaired as quickly as possible
- Understands problem ownership. When given a problem will take ownership of it and determine a solution for the customer while maintaining the integrity of the Wheeler team
- Understanding of Wheeler Machinery & vendor logistic networks.
- Be available on pre-determined weekends for customer on-call deliveries.
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