Fraud Operations – Vice President
Henderson, NV

As a Barclays Fraud Operations – VP, you will have accountability for supporting US Fraud Operations - Investigations, Case and Loss Management, Recovery and Disputes. In your new role you will influence business improvement initiatives to drive performance and expansion of the automation and digital roadmap. You will drive process improvement for Fraud loss reduction working with Fraud Strategy and Analytics, Customer Care, and the USCB business partners to improve the customer experience across all interactions.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

Salary/ Rate Minimum: $125,000.00
Salary/ Rate Maximum: $165,000.00

The minimum and maximum salary/ rate information above include only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager

What will you be doing?

• Collaborating with Strategic Initiatives team to operationalize and execute approved projects
• Ensuring requirements are provided to technology and product delivered is in line with business needs
• Partnering with Fraud Operations teams to prepare for execution of changes
• Working with Partner teams to streamline operations while ensuring contractual obligations are met
• Being the central point to work horizontally with all stakeholders that support and interact with Fraud Operations
• Making data driven decisions while also demonstrating balanced judgment

What we’re looking for:

• Four years’ Bachelor’s degree Finance/ Business or equivalent work experience
• Five years’ experience in fraud management in the financial services industry

Skills that will help you in the role:

• LEAN process and change management
• Comfortable working remotely, leveraging collaborations tools and video conferencing
• Solid use of initiative and intellectual curiosity
• Excellent planning, organization and analytical skills

Where will you be working?

You will be working at Barclays Services, Henderson, NV’s fully Operational Customer Contact center, where the best meet to build careers full of scope, variety, and reward. Supporting the banking and financial solutions of today’s demands, answering tomorrow’s questions, and redefining the future of customer support in finance.

#LI-Hybrid