SUMMARY

Welcome to Palm Springs Aerial Tramway! We are seeking a part-time Ticket Agent to become an integral part of our team. The position is a minimum of a 24-30hour per week position. The ideal candidate will have excellent customer service skills, be team-oriented, detailed, and able to work with minimal supervision. Cash handling and computer experience are required for this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The following job summary is not intended to be an all-inclusive list of duties, responsibilities, and standards of the position. The employee will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Process ticket transactions by accepting cash, credit cards, and company checks, and arranged credit accounts.

· Provides all aspects of customer service including, but not limited to, greeting customers, answering customer questions, helping customers with special needs, and informing customers of weather reports.

· Responsible for individual cash box, including keeping proper cash amounts required for day-to-day sales, balancing after each shift, making deposits after each shift, and recording reasons for over/shorts to accounting and/or Ticket Systems Administrator.

· Uses a ticket machine that automatically prints and ejects the number of tickets requested by the customer and hands ticket(s) to the customer.

· Operates turnstile, controlling access to the boarding room by scanning tickets and clearing the boarding room. Performs minor ticket and turnstile system troubleshooting.

· Assists supervisors with coordinating tram car scheduling.

· Communicates special needs relating to group sales and other reservations to the supervisor on duty as needed.

· Remains current on issues relating to special events, promotions, advertisements, activities, and all pertinent operations information that may impact the ticket booth.

· Makes public address announcements to communicate tram car departure times and instructions to customers.

· Assists customers in completing lost & found slips as requested.

· Maintains stock of ticketing supplies and promotional materials and restocks as needed. Maintains a neat work area free of debris and clutter.

· Proficient in all computer functions and codes for various types of tickets and ticket transactions. Proficient in all aspects of on or off-line credit card procedures, ticket sales, and turnstile operations.

· Proficient in performing all the Ticketing and Turnstile systems – BOS point of sale.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or equivalent; two years related cash handling and customer service experience; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.

COMPUTER SKILLS

To perform this job successfully, an individual should be proficient in Internet software, Microsoft Word, Excel, and Point-of-Sales systems.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and safety warnings and directions in English. Bi-lingual is preferred. Ability to communicate effectively with customers from varying backgrounds and communities.

PHYSICAL DEMANDS

The physical demands described here must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk; use hands and fingers to handle or feel; reach with hands and arms, and talk and hear. The employee is occasionally required to sit, bend at the waist; climb or balance; crouch; and reach above shoulder height. In addition, the employee must occasionally lift, push, pull, and move up to 25 pounds; operate office equipment requiring repetitive hand movement and fine coordination, including using a computer keyboard; and verbally communicate to exchange information. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here represent those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily in the public eye, in a standard cashier/sales environment, indoors, with extensive public contact and frequent interruptions. The noise level in the work environment is usually moderate. The work environment is fast-paced, with large crowds frequently.

Job Type: Part-time

Pay: $16.22 per hour

Benefits:

• Employee assistance program
• Employee discount

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Ability to commute/relocate:

• Palm Springs, CA 92262: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This position is strictly part-time, 24-30 hrs a week. Is that acceptable to you?

Experience:

• Customer service: 1 year (Preferred)
• Cash handling: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Work Location: One location

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