Technical Support Specialist Job at Dynamic Campus Solutions Inc.
Technical Support Specialist | Lourdes University | Sylvania, OH
At our partner institution at Lourdes University
The Technical Support Specialist is responsible for the day-to-day operations of computer desktop, laptops, printers and other network peripherals. The Technical Support Specialist is also responsible for providing support services to all users to gain full benefit from the investment in information technology and services. Support services include Help Desk, Training, Desktop Applications Software support, Desktop Operating System Support, mobile application support, and equipment and software inventory management. This position is located Sylvania, OH.
Responsibilities:
- Provide strong desktop technical service with a customer service orientation
- Receive, process and respond to Help Desk tickets received from email, web submissions, and direct telephone calls
- Effectively troubleshoot and solve desktop hardware and software issues
- Support Help Desk, Desktop Technology, and Lab/Classroom Technology functional areas
- Follow best practices to ensure end user data is protected and recoverable
- When necessary, work in concert with software and hardware vendors for problem resolution
- Thoroughly understand multiple versions of both Windows/Mac desktop operating systems, iPhones/iPads, and patch and imaging technologies
- Add and remove computers to and from a network domain
- Help customers use both hardware and software products effectively
- Other duties as assigned
Requirements:
- Associates degree in Computer Science, Information Technologies or related field, or an equivalent combination of experience, education, and training
- Prior experience in Customer Support Services
- Display strong end user orientation and support customer service skills
- Experience with Help Desk ticketing systems and customer service workflow
- Experience with both Windows and iOS systems, including iPads/iPhones
- Strong understanding of technical troubleshooting methodology
- Demonstrate excellence in teamwork, as well as excellent oral, written and interpersonal communication skills Ability to work a flexible schedule as needed
- Orientation to detail and thorough documentation
- Ability to work with a range of technical staff to develop joint solutions
- Ability to adjust work schedule to business needs
- Must be able to lift 50 lbs. as need to move equipment across the campus environment
- Must be able to crawl under desks and tight spaces as needed for troubleshooting equipment, cabling, projectors
Dynamic Campus is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
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