Technical Customer Service Representative Job at Latitude Inc
Location: Hunt Valley, MD (Fully On-Site)
Duration: Direct Hire
Pay: $40-50K (there are quarterly bonuses associated)
Description:
As the trusted point of contact for our portfolio of customers, beginning from the point of sale, ensuring seamless on-boarding and deployment of devices, guiding customers with the software and increasing sales revenue.
To establish a trusted, advisory relationship, handling the full spectrum of customer relationship, once the sale is made, including keeping the customer informed of all product updates.
As the voice of the customer, to monitor customer requirements and give recommendations to Product Managers. Establish relationships with key customer stakeholders to drive further product adoption.
The daily tasks include: Provide phone and web support for a variety of clients, troubleshoot application Issues, provide Pre and Post-Sales Support for Inside Sales Team, up-sell current client accounts and escalate problems to R&D, Product Manager, Sales etc.
THE IDEAL CANDIDATE WILL BE/HAVE:
2+ years of direct customer support and engagement experience in post-sales or account management functions.
§ Team player with the highest level of integrity, great trouble-shooting and multi-tasking skills
§ Ability to problem-solve and communicate software and hardware functionality to both tech-savvy and less tech-capable customer’s
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Hunt Valley, MD 21031: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer support: 2 years (Preferred)
- IT: 1 year (Preferred)
Work Location: One location
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