Technical Account Specialist (Remote) Job at HarbisonWalker International
Summary
The Technical Account Specialist is a specialized and critical position accountable for contributing to HarbisonWalker Internationals overall business performance by utilizing their technical expertise and detailed application knowledge in refractories to support sales activities in the execution of transactional customer requests. This role manages the customer relationship and is the primary point of contact for handling inquiries from transactional segment customers (new and existing) as well as inquiries from customers of other segments that are transactional in nature.
Job Duties
Managing transactional customer relationships:
Answering and responding to inquiries via the technical marketing hotline, email box, or forwarded from other team members
Facilitating simple quoting process
Facilitating basic technical marketing and sales support
Utilizing HWI systems and dashboards for information gathering and communication
Utilizing the CRM tool as the repository for maintaining customer interactions and information
Inquiring on order status as necessary and providing order status updates to the customers
Performing periodic calls and/or visits to customer locations to support sales efforts
Submitting and following up on TSR and CFB
Acting as an inside sale’s person to routinely follow-up on quotations and perform a level of cold calling of new and existing customers
Collaborating with the HWI sales and demand planning teams and customers on the forecasting process
Collaborating with the HWI sales and supply planning teams to make forecast based adjustments on the re-order point (ROP) levers for make-to-stock items
Collaborating with HWI supply planning and plant scheduling personnel on material availability, lead-times, order status, and expediting requests
Qualifications
Requires B.S. degree in Engineering, Industrial Technology or related fields, or equivalent practical field experience
Requires fundamental refractory technology knowledge as well as basic customer application
Requires computer operation skills including, proficiency in Microsoft Office Suite and Oracle ERP
Exceptional customer service, interpersonal, communication and problem-solving skills and the ability to work effectively in a team environment
Excellent organization skills with accurate and precise attention to detail
Ability to multitask, prioritize and work independently
Ability to handle stressful situations in a professional manner
The Technical Account Specialist requires four plus (4+) years of sales or technical marketing experience. Experience in additional fields may be considered with appropriate competency and skills.
Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
The Technical Account Specialist is a specialized and critical position accountable for contributing to HarbisonWalker Internationals overall business performance by utilizing their technical expertise and detailed application knowledge in refractories to support sales activities in the execution of transactional customer requests. This role manages the customer relationship and is the primary point of contact for handling inquiries from transactional segment customers (new and existing) as well as inquiries from customers of other segments that are transactional in nature.
Job Duties
Managing transactional customer relationships:
Answering and responding to inquiries via the technical marketing hotline, email box, or forwarded from other team members
Facilitating simple quoting process
Facilitating basic technical marketing and sales support
Utilizing HWI systems and dashboards for information gathering and communication
Utilizing the CRM tool as the repository for maintaining customer interactions and information
Inquiring on order status as necessary and providing order status updates to the customers
Performing periodic calls and/or visits to customer locations to support sales efforts
Submitting and following up on TSR and CFB
Acting as an inside sale’s person to routinely follow-up on quotations and perform a level of cold calling of new and existing customers
Collaborating with the HWI sales and demand planning teams and customers on the forecasting process
Collaborating with the HWI sales and supply planning teams to make forecast based adjustments on the re-order point (ROP) levers for make-to-stock items
Collaborating with HWI supply planning and plant scheduling personnel on material availability, lead-times, order status, and expediting requests
Qualifications
Requires B.S. degree in Engineering, Industrial Technology or related fields, or equivalent practical field experience
Requires fundamental refractory technology knowledge as well as basic customer application
Requires computer operation skills including, proficiency in Microsoft Office Suite and Oracle ERP
Exceptional customer service, interpersonal, communication and problem-solving skills and the ability to work effectively in a team environment
Excellent organization skills with accurate and precise attention to detail
Ability to multitask, prioritize and work independently
Ability to handle stressful situations in a professional manner
The Technical Account Specialist requires four plus (4+) years of sales or technical marketing experience. Experience in additional fields may be considered with appropriate competency and skills.
Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.