About the Company

HSF Affiliates LLC, the parent company of Berkshire Hathaway Home Services and Real Living Real Estate brands has an opportunity for a Systems Analyst to join our IT team. We are a subsidiary of HomeServices of America, and an affiliate of Berkshire Hathaway Inc.

Summary

The Systems Analyst plans and conducts analysis of moderately complex business problems to be solved with automated systems and provides direction and support to the technology functions at our various operating companies. Also performs direct maintenance and support of corporate e-mail accounts and the Title application, SoftPro.

Job Duties and Responsibilities

Business Analyst Job Duties:

• Act as a liaison between business lines, technical organizations, and vendors by planning, conducting, and completing an analysis of moderately complex business problems to be solved with automated systems.
• Document and communicate proposed applications and business process solutions to management and vendors, determine the extent to which corrections or enhancements can be implemented and their effect on current process and procedure.
• Develop project plans, provide direction, and coordinate project activities associated with a specific application or family of related applications.
• Analyze application issues and recommend solutions/system changes. Accountable for coordination of product test and final sign-off of system changes.
• Work with user groups to answer questions, assess user needs and recommend changes to the automated systems.
• Manage and prioritize vendor duties.

IT Analyst Job Duties

• Provide direction and support to the technology functions at our various operating companies. Support and implement system changes and upgrades across a variety of applications.
• Provide direct support for corporate employee e-mail accounts.
• Provide a wide range of assistance to our subsidiary companies across a variety of applications (MS Exchange, MS SharePoint, Soft Pro, etc.)
• Maintain systems by analyzing and resolving issues, implementing system modifications, and running regular updates.
• Participate in projects by preparing, communicating, and presenting analysis, specifications, and documentation to support project initiatives.
• Assist user groups by answering questions, troubleshooting problems, assessing needs, training, and recommending and facilitating changes to automated systems.
• Coordinate and/or participate in system testing to ensure successful implementation of new and enhanced business systems.
• Audit promptness and efficiency of application-related activities and systems after implementation and recommend process improvements.
• Perform any additional responsibilities as requested or assigned.

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Bachelor’s degree in business or computer science; or equivalent related work experience.

Experience:

• Experience with Microsoft Exchange and Exchange client, Terminal Services, Window Server 2008, and Active Directory required.
• Experience with Microsoft SharePoint, SQL Server, Android OS, iOS, and networking preferred. Experience supporting other real estate company operations or real estate software applications preferred.
• Minimum of 5 years’ experience in a functional/technical area, including experience gathering requirements and writing specifications.

Knowledge and Skills:

• Proficient in the use of Microsoft Office, Windows operating environment, and relational database environments.
• Working knowledge of software development methodologies and specialized analysis, design and testing tools.
• Excellent oral and written communication skills. Highly effective interpersonal skills and customer relationship skills.
• Effective analytical and problem-solving skills.
• Ability to prioritize and handle multiple projects concurrently.
• Ability to be self-directed and self-motivated.
• Work outside of core business hours required one or two nights a week, and flexibility to perform other after hours work as needed.
• Gathering requirements and writing specifications.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

• Occasional travel may be required.

Job Type: Full-time

Pay: $110,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft SharePoint, SQL Server, Android OS, iOS: 5 years (Preferred)
• MS Exchange, Terminal Services, Window Server 2008: 5 years (Preferred)

Work Location: Hybrid remote in Irvine, CA 92612

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