Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

• Participation in effective and efficient IT services which meet the needs of client hospital.
• Assists in account profitability which meet revenue and margin requirements set at the corporate level
• Effective management of the client relationship and resolution of client issues.
• Continuous risk identification and appropriate escalation.
• Effective utilization and management of staff such that milestones/goals are obtained and staff is motivated and competent.
• Understands application and technical functionality and capabilities to effectively provide solutions for business requirements.
• Balances demand management for multiple complex simultaneous projects, operational enhancements, break-fix, and maintenance requests.
• Provides strategic guidance for planning projects and operational support for health system initiatives.
• Ensure team adherence to all team, account, and client policies and procedures.
• Support needs across a complex healthcare setting.
• Identify and recruit internal/external talents to ensure effective mix of competencies.
• Induct new joiners in order to quickly maximize performance.
• Set and communicate team/individual objectives and KPI to inspire individuals to achieve high performance.
• Allocate work load to fully utilize every employee's talent.
• Implement development plans and coach for individuals to reach their maximum talent.
• Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner.
• Recognize high performers to maintain motivation and retain key talent.
• Regularly communicate on company news and team progress against business plan.
• Create team spirit.

• BA or BS Degree, and/or relevant business experience

• 5-7 years Health IT industry experience preferred
• 2-5 years experience in information technology management preferred
• Clinical application and integration exp preferred
• Excellent client facing skills with the ability to thrive in a highly critical, fast paced environment

• May require local travel
• May require other travel for business needs

• May require after hours on call support
• Work is performed in a standard office environment with minimal exposure to health or safety hazards

Pay Range