The Role

Are you passionate about leveraging technology innovation for the betterment of humanity? You will work in partnership with our Sales & Customer Success Executives, leading innovative conversations that help shape the growth of our enterprise customers as they embrace the 4th Industrial Evolution. Here, you will leverage your technical and sales skills to understand business requirements, develop a technical sales strategy, and effectively present solutions that address our customers’ requirements and provide business value.

The professional in this position should reside in region of Southern California and will able to work from home when not in client meetings with customer located in Los Angeles and Orange County metro areas.

The Main Responsibilities

• Customer Meetings: Leads and attends customer meetings in person and via collaboration tools. Prepares and delivers technical proposals and presentations with the appropriate level of business acumen for the audience. Provides broad scope responses to solution and technology questions. Demonstrates strong solution selling abilities and effective, pro-active customer communications. Interacts with all levels of customer's management team.
• Customer Solution Development: Analyze and identify our customer's business and technology objectives, conduct full technical discovery, and architect client solutions to meet gathered requirements. Assess business and operations impacted by technology. Craft and propose custom solutions that differentiate Lumen’s services, and meet customer’s requirements and objectives by asking probing questions that are meaningful to the customer to collect information that enables the sales team to be more effective and responsive to customer’s needs. Ability to complete complex custom designs.
• Internal and External Training: Advises customers, sales and customer success on technical aspects of proposed solutions including fit to customer’s needs, features, availability, etc.
• Thought Leadership: Internal feedback loop to product management, sales and customer success leadership teams regarding the customer experience, product features/functionality, and service implementation/management.
• Customer Advocate: Acts as customer advocate, participating in pre-sales efforts including technical sales presentations, architecture design discussions, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops. Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable. Contribute to development of technical sales strategy. Design, architect and demonstrate visionary solutions in a way that closely reflects our customers technology roadmap.
• Lifecycle / Ecosystem Partnership: Support local sales teams in pursuit of key business opportunities, engage customers to address aspects of the data lifecycle. Collaborate with Client Success Executive/Manager, Solution Sales Overlay teams, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.
  

What We Look For in a Candidate

• Fundamental Understanding of Telecommunications Technology
• Fundamental understanding in Cloud & Architecture design – AWS , Google Cloud, Azure
• Fundamental understanding in Network Functions Virtualization.
• Industry certifications: In 1 or more specialized technologies are a plus
• Fundamental understanding in Security solutions – SASE, Fortinet
• Technical pre-sales and/or consulting experience.
• Technical knowledge across one or more Lumen technology pillars (Global network infrastructure, edge cloud capabilities, connected security, communication and collaboration services).
• Strong verbal, and written communication skills
• Ability to lead & engage in complex deal discussions with internal ecosystem, driving solutions & outcomes with sales, customer success, product & engineering.
• Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.
• Some Travel required (limited out of town)
• B.S. Degree in a related field or equivalent work experience in the private sector or military

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