Service Dispatcher Job at Kilgore Ind.
Kilgore Industries, one of the largest Mechanical, Electrical and Plumbing subcontractors in the state of Texas, and a 2021 Houston Chronicle Top Workplace is growing, and key to this growth is having the best team in the industry! We are looking for an experienced Service Dispatcher who is looking to grow with the industry leader.
PRIMARY DUTIES:
- Proactively plan, forecast and dispatch service calls for the technicians.
- Manages and organizes Customer service calls by priority, prior to dispatching to the Service Technician.
- Provide Purchase orders for parts and equipment needed for the jobs.
- Accurately dispatches the required Service Technician with the correct skill level for the service call minimizing unnecessary costs and building customer confidence.
- Communicates the status of the service call to the customer while it is in progress and follows up with the customer after the service call has been completed.
- Works closely with Service Managers and Service Technicians to provide support.
- Continually reviews current processes, services and make recommendations/proposals in order to improve and strengthen the Customer experience.
- Utilize company operating systems to organize all service calls and customer information.
QUALIFICATIONS AND EXPERIENCE:
- Minimum 3 years of dispatching experience desired.
- Demonstrated strong organization skills along with strong problem-solving skills.
- Must have a high attention to detail and consistently follow-up on issues when required.
- Excellent math, verbal, written and excellent interpersonal skills are needed when in contact with customers and other employees.
- Ability to operate a computer and become proficient in related company software.
- Demonstrated multi-tasking skills.
- Service Trade experience a HUGE plus!
Kilgore Industries, LP offers competitive compensation packages, weekly direct deposited paychecks, paid company holidays, 401K plan, as well as health benefits including Medical, Dental, Vision, Life/ AD&D, STD, LTD and supplemental life insurance.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Regulated by the Texas Dept. of Licensing and Registration, P.O. Box 12157, Austin, TX. 78711, 1-800-803-9202” TACLA017666C/TECL26749
Texas State Board of Plumbing Examiners, P.O. Box 4200, Austin, Texas 78765 1-800-845-6584 M-37953
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