Service Business Development Center (BDC) Representative Job at Culver City Chevrolet
Culver City Chevrolet Culver City, CA
Job Title: Service Business Development Center (BDC) Representative
Job Type: Full-time
Overview: Culver City Chevrolet is seeking a highly motivated Service BDC Representative to join our team. The ideal candidate should possess excellent communication and customer service skills, as well as a proven track record in automotive sales, customer service, or call center environment. As a Service BDC Representative, you will be responsible for managing customer inquiries, scheduling service appointments, and ensuring customer satisfaction throughout the service process.
Responsibilities:
- Respond to all inbound customer inquiries via phone, email, or chat
- Schedule service appointments using the dealership's appointment scheduling system
- Confirm scheduled appointments with customers prior to their visit
- Follow up with customers after their visit to ensure satisfaction and promote future service appointments
- Generate leads and appointments through outbound calls and marketing campaigns
- Meet or exceed monthly sales goals and customer satisfaction targets
- Maintain accurate and up-to-date customer records in the dealership's CRM system
- Collaborate with service advisors and technicians to ensure timely completion of service work
- Adhere to dealership policies and procedures, including privacy and confidentiality policies
- Participate in training and development programs to enhance knowledge and skills
Qualifications:
- CDK experience preferred
- High school diploma or equivalent required; some college coursework preferred
- 1-2 years of experience in automotive sales, customer service, or call center environment
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Proficiency in computer applications
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Ability to work flexible hours, including evenings and weekends, as needed
Culver City Chevrolet is an equal opportunity employer and offers a competitive salary, comprehensive benefits package, and opportunities for advancement. If you have a passion for customer service and a drive for sales, we encourage you to apply for this exciting opportunity to join our team as a Service BDC Representative.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Schedule:
- 8 hour shift
Work Location: In person
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