JOB DUTIES

Greets and interacts with patients, staff and public in person and on the telephone.

Schedules patient Appointments to include laboratory, chemotherapy infusion, Physician/APP, injections, chemotherapy education and more.

Cross train in Reception and Registration areas of the Oncology Institute.

Prepares daily schedules, pre-registration and insurance verification components.

Relays messages and information to patients the hospital staff and other physician offices.

Ability to process and prioritize in a very busy medical practice setting.

Completes Special projects as designated.

Demonstrates appropriate oral communication skills with office staff regarding patient needs

Demonstrates appropriate written communication skills.

Maintains confidentiality of all hospital records, staff and patient activities, verbally, written and via the computer. Communicates in a positive manner.

Participates in the orientation and in the clinical experience of students.

Participates in Staff development and education.

Assumes personal responsibility for professional development and continuing education.

MINIMUM EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Minimum high school education with advanced secretarial/medical training.

Minimum two years of secretarial experience in healthcare of customer-oriented service industry.

Computer skills are required, experience with Microsoft Office desirable.

Verbal and written skills necessary to effectively communicate with various members of the health care team, other health care facilities, community health related organizations and various external parties.

BLS required.

WORKING CONDITIONS

Normal office environment with little exposure to excessive noise, dust and temperature changes. Large part of work is sitting or walking.

Work week may exceed 40 hours and hours may vary depending on needs.

DISCLOSURE

MMC commits to review, under the intent of this standard, and in coordination with medical professional opinion’s and physical demands job analysis performed by certified professionals, an individual’s ability to be reasonably accommodated within the role they are responsible and qualified to perform.

MMC is committed to complying with the Americans with Disabilities Act (“ADA”) and providing equal opportunity employment for qualified persons with disabilities. All employment practices and activities are conducted on a nondiscriminatory basis. Meadville Medical Center will follow any state or local law that provides individuals with disabilities greater protection that the ADA.

Every effort has been made to make your job description as complete as possible. However, this in no way states or implies that these are the only duties you will be required to perform. The omission of specific tasks does not exclude them from the position if the task is similar, related, or is a logical assignment to the position, or is imperative for patient care and to meet emergency situations.

Behaviors

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity