Senior Help Desk Specialist Job at SHOE SHOW INC
SHOE SHOW, INC., the country’s largest privately held footwear retailer in business 62 years with more than 1,100 stores in 47 states, is seeking a Senior Help Desk Specialist to join our team. This position is available at the corporate headquarters located in Concord, NC. Local candidates are encouraged to apply!
What you should know:
The Senior Help Desk Specialist provides support for multiple hardware and software operating system platforms and supports other help desk and desktop support staff. They will act as a liaison to the IT staff and other departments to ensure that the Help Desk is aware of changes and responsive to the needs of their supported population.
The Senior Helpdesk Specialist coordinates and leads the performance of technical specialists and support staff and modifies or devises new methods, techniques, and procedures. They ensure that company assets and software licensing are maintained and used responsibly including Active Directory and IOS devices.
What you will do:
- Provide support for users computing needs including printing, security access badges, guest wireless access, standard computing equipment, mobile and other equipment.
- Oversee the delivery of hardware such as workstations, laptops, mobile devices, and software on these systems for the HDQ employees.
- Provide support for users computing needs including printing, security access badges, guest wireless access, standard computing equipment, mobile and other equipment.
- Provide resolutions for tickets which have escalated through the support systems.
Software Applications:
- Windows-based, Mac-based workstations and Microsoft office products in a corporate environment.
- Must understand basic network protocols, endpoint security, anti-virus solutions and VPN.
Benefits:
At SHOE SHOW, INC., each eligible (full-time) employee can participate in Medical, Dental, Vision, LTD, STD, 401(k) with company match, Merchandise discounts, Paid-Time-Off, Sick Pay, and Holidays.
Your career is waiting for you so please apply now! EOE
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
COVID-19 considerations:
Masks are optional in the Corporate Office.
Work Location: One location
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