Senior Customer Service Representative Job at McLane Company
McLane Company Danville, IL 61832
$19 an hour
- Pay rate: $19.00 per hour
- Accelerated pay based on your experience.
- Benefits such as medical, dental, vision, and company-paid life insurance.
- 401(k) with annual company match.
The Representative, Customer Service II Grocery obtains customer orders in a timely manner and meets all deadlines while providing exceptional customer service.
ESSENTIAL JOB FUNCTIONS:
- Be vigilant about engaging with the inbound phone queue to ensure that customer calls are handled with minimum hold times.
- Manages dedicated customer accounts.
- Assist customers with requests, while resolving concerns.
- Keep abreast of current promotions and tests and be able to provide customers with product and item number information.
- Make outbound calls to customers regarding delivery information when necessary.
- Contact customers as business requires.
- Interacts with internal and external contacts from Sales, DC Operations and Customers daily.
- This position has additional duties. Special projects may be assigned at the position supervisor's discretion.
MINIMUM QUALIFICATIONS & REQUIREMENTS:
- Have a high school diploma or equivalent.
- Call center customer service experience preferred.
- 1 year of office-based phone que, customer service experience preferred.
- 1 year of Microsoft Excel experience preferred. Solid working knowledge of Excel spreadsheet navigation. Familiar with basic formulas and calculations.
- Self-starter with a strong attention to detail.
- Enjoys working in a team environment.
- Adapts easily to change.
- Great multitasking skills.
Candidates may be subject to a background check and drug screen, in accordance with applicable laws.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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