Jefferson Council on Aging - Senior Center Clerk

Purpose

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. The clerk works four hours a day, Monday through Friday, and does not receive benefits.

Education and Experience

• High school diploma or equivalent

Knowledge - Minimal Qualifications:

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Basic knowledge of computer hardware and software, including applications and programming.

Skills

Basic Skills

• Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Speaking Talking to others to convey information effectively.
• Writing Communicating effectively in writing as appropriate for the needs of the audience.

Work Context

Work Setting

• Requires working indoors in environmentally controlled conditions
• Job tasks are performed in close physical proximity to other people

Tasks

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Assist clients by completing forms, questionnaires; i.e., Medicare, Medicate, insurance claims, applications for membership and services.
• Maintain client confidentiality.
• Hear and resolve complaints from customers or the public.
• File and maintain records.
• Perform duties of the Coordinator as needed
• Provide other center-related duties as assigned by the Coordinator. This may include substituting as a Site Manager.
• File documents or records.
• Prepare business correspondence.
• Send information, materials or documentation.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee is frequently required to walk and use hands and is occasionally required to stand and reach.
• Employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Jefferson Council on Aging believes each employee makes a significant contribution to the success of the organization, and that contributions should not be limited by assigned responsibilities. Therefore, this job description is designed to outline essential duties and qualifications, but not limit the incumbent to just the work identified. Each employee is expected to offer his/her talents, expertise, and services when necessary to ensure the achievement of the organization’s goals.

Job Type: Part-time

Pay: $9.00 - $9.50 per hour

Schedule:

• Monday to Friday

COVID-19 considerations:
Daily temperature checks, masks, gloves, centers are currently closed to the public

Experience:

• Microsoft Office: 1 year (Preferred)
• Receptionist: 1 year (Preferred)

Work Location: In person

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