Security Supervisor Job at Hyatt Place Atlanta/Downtown
Job Specific
General
- Performs Security Office, Employee Entrance, and Patrol operations as outlined in the Standards of Performance Manual for Security Officers
- Thoroughly understands all Hotel Emergency Response Procedures and can respond appropriately to all situations
- Monitors/controls access to all facility employee entrances, ensures that only authorized individuals enter
- Maintains a visitor sign-in/out log and issues temporary passes to visitors/vendors
- Inspects all packages entering and exiting through facility employee entrances, denies access to or removal of unauthorized materials
- Verifies that all materials leaving the facility are accompanied by a completed, signed package removal pass, confiscated, and turned over to management; all materials not properly authorized
- Maintains signature lists of Management personnel authorized to sign package removal passes
- Patrols front of the house, back of the house, and exterior hotel areas reporting any safety or security hazards, unacceptable behavior, or suspicious persons to the Security Supervisor for direction and resolution
- Prepares necessary maintenance requests for safety-related maintenance requirements identified
- Monitors CCTV cameras, radio communications, and Fire Control Computers
- Documents all security related issues and assistance provided inappropriate Security reports
- Logs, stores, and returns lost and found items by hotel policies
- Enforces hotel rules/regulations by Employee Manual and hotel policy
- Monitors and ensures compliance with hotel key control policies by all employees
- Interacts with guests in a courteous and professional manner
- Responds to all guest and employee incidents, gathers information, secures area if necessary to preserve evidence
- Completes all daily reports by the Safety Security Manual
- May operate departmental vehicles to include electric personnel transport vehicles, pick up trucks, bicycles
- May assist in the collection/distribution of employee uniforms
- May assist in the distribution of employee paychecks
- May assist in obtaining materials from Storeroom areas during non-operating hours.
- Documents all after hour storeroom entries, the reason for admission, ensures proper requisition obtained for all items removed
- Assists other hotel employees in applying Bloodborne Pathogen Exposure Control policies
- Answers department phone lines promptly and courteously in accordance with all Hyatt hotels standards
- Other duties as assigned
General
- Promotes and applies teamwork skills at all times
- Notifies appropriate individuals promptly and thoroughly of problems and unusual matters of significance
- Is polite, friendly, and helpful to guests, management, and fellow employees
- Executes emergency procedures by hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
Job Requirements
Qualifications
- Excellent communication and guest service skills
- Minimum two years previous Security department experience preferred at a similar quality property
- CPR certified
- Knowledge of hotel operations
- Able to work a flexible schedule, including weekends and holidays
Job Details
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