Sales Support Specialist Job at Underwriters Laboratories Inc.
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At UL, we know why we come to work.:
JOB RESPONSIBILITIES:
Thousands of us around the world wake up every day with a common purpose to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!
What you’ll learn & achieve::
JOB FUNCTION:
Applies their experience and knowledge to identify any problems; works within established procedures under moderate supervision to support UL’s sales professionals in all administrative processes, including quote generation, order processing and booking, post-sales customer service support and anywhere else administrative assistance is required.
JOB RESPONSIBILITIES:
- Engages with customers via telephone or electronic inquiries for the purpose of taking orders, order fulfilment, or admin-related post-sales activities
- Develops and shares quotes for specified categories of leads using standardized pricing tools
- Processes orders into the ERP after quote acceptance, ensures clients receive follow-up of sent quotes and assists in turning quotes into orders
- Supports account managers and owners by performing administrative-related tasks
- Tracks previous orders and supplies data from internal data sources when directed by account owners and representatives to facilitate deeper knowledge of accounts and account opportunities
- Supports on post-sale inquiries that are received through either phone, email, or contact us form submissions with respect to invoicing, multiple listing, name/address changes, file transfers, myUL support queries, FUS estimates, file/volume withdrawals, reinstatements, alternate listing, Product iQ support etc.
#LIhybrid
What makes you a great fit::- Associates Degree. 4 Year Degree desired
- Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
- 2+ years of related experience (Sales, Customer Service, Sales Support)
- Business acumen and a sufficient understanding of business sales processes
- Strong communication and administrative skills
- Experience with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) desired
- Mission For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 129 years and is deeply engrained in everything we do.
- People Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
- Interesting work Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
- Grow & achieve We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
- Total Rewards In the US, we provide lots of great benefits for our employees are their families. All employees are eligible for bonus compensation in addition to their annual salary. Many US employees are eligible to enroll in health, wellness and retirement saving benefits on day one of employment. We focus on providing employees with options for healthcare savings such as Healthcare Reimbursement Accounts and Health Savings Accounts (that UL contributes to twice per year!). We also have Employee Assistance Programs to support your mental health & wellbeing. UL offers a competitive 401k matching structure of up to 5% of eligible pay. Additionally, we invest 4% into your retirement saving fund after your first year of continuous employment. UL supports workplace flexibility based on team & business needs focused on provide employees stability – employees and managers work together to build a plan. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.
Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal. Curious?
To learn more about us and the work we do, visit UL.com .
To learn more about us and the work we do, visit UL.com .
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