We're hiring a Director of Residential Operations to join a leading group in the energy transition towards a low-carbon future across the United States! Providing market-leading power solutions, the company is part of a global leader with more than 82,000 employees operating in over 70 countries. With robust training programs and skill development, the sustainable energy leader offers opportunities for career advancement while progressing the renewables sector.

RESPONSIBILITIES:

• Defining, implementing and revising operational policies and guidelines for the organization
• Developing and executing new growth directives
• Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs
• Working with the human resources department to develop and implement staff evaluation parameters
• Liaising with departmental heads to develop financial plans and ensure company-wide operational compliance
• Keeping track of the company’s revenue margins and conduct budget reviews to maximize profits
• Overseeing client support services
• Managing procurement and resource allocation

REQUIREMENTS:

• Bachelor’s degree in business, marketing or operations, Master’s degree preferred.
• 5+ years of experience in retail energy, B2C is a plus
• Knowledge of ERCOT, PJM, MISO, NYISO, NEISO, PUC and/or TDSP/TDU standards
• Deep experience delivering sales programs in B2C.
• Experience with proven results in the Retail Energy sector.
• Strong leader with exceptional coaching and development skills
• Strong interpersonal, analytical and time management skills
• Strong business writing skills and experience developing correspondence in a variety of formats
• Ability to multi-task, problem solve and articulate thoughts and concepts well
• Dedication to a premier customer experience
• Intermediate experience in MS Office Suites and MS Excel
• Ability to operate in a fluid environment
• Self-starter, but also a team player, collaborating on decisions and taking actions to drive the best outcomes

Job Type: Full-time

Pay: $130,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Ability to commute/relocate:

• The Woodlands, TX 77380: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• energy: 3 years (Preferred)
• ercot: 3 years (Preferred)
• Management: 5 years (Preferred)
• Operations management: 5 years (Preferred)

Work Location: Hybrid remote in The Woodlands, TX 77380

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