Retail and Ticketing Associates are the primary staff team members to interface with the museum guests. They welcome guests to the museum, work museum programs and event rentals, sell merchandise and tour tickets, and answer general inquiries about the museum from the visiting public. Retail and Ticketing Associates assist with the daily operations of the museum, including opening and closing, guest relations, sales, customer service, and special events. Retail and Ticketing Associates work to achieve sales and create an exemplary guest experience while promoting the San Diego Comic-Con mission.

Responsibilities:

Retail:

• Provide exceptional guest service as you assist in day-to-day store operations.
• Engage with guests and create an entertaining, fun, exciting and memorable experience.
• Process transactions through the registers accepting payments in the form of cash, credit card; bags the purchases and gives a receipt.
• Performs unique transactions such as special orders, special ticket sales, and store mail-outs.
• Successfully follow direction and complete museum and store operations, policies, and procedures.
• Assist in inventory control; help to maintain an orderly and attractive museum space, store, and organized stockroom by keeping merchandise filled and neatly displayed and making sure all items are accurately priced.
• Works with store management, visual merchandising point person, and Sales Leads to maintain visual standards.
• Provide superior customer service and offer resolutions to customer service issues.
• Provide customers with product, membership and service information.
• Perform other related duties as assigned

Ticketing:

• Create an exceptional visitor experience by assisting visitors through the ticket sales process including describing products and services, fulfilling accurate ticket orders and processing payments electronically, while providing an efficient and professional interaction.
• Act as the first point of contact for services; represent the museum in a professional and knowledgeable fashion to identify and assess customers’ needs.
• Articulate accurately and in a positive, clear fashion the museum business practice and policies for admission ticket sales.
• Enter consistent and accurate data within the ticketing database ensuring accounts reflect correct data and customer relationships.
• Perform other related duties as assigned

Skills

• Excellent writing, speaking, organizational, interpersonal, and cultural literacy skills.
• Strong customer service and communication skills.
• Able to work a flexible schedule, weekends, and evenings.
• Highly organized along with the ability to multitask.
• Able to proactively intercept, engage, and demonstrate product to customers and able to effectively communicate product features.
• Previous retail, cash-handling, merchandising skills, and customer service experience is a plus.
• 2+ years’ experience in the customer service industry, preferably at museums or other cultural institutions.
• Must be available to work evenings, weekends, and holidays as needed.

Physical requirements

• Frequent sitting, walking and standing for long periods
• Ability to work in a fast-paced environment
• Ability to lift and bend occasionally may be required to lift or move up to 25 pounds with assistance as needed

Job Type: Part-time, hours based on business needs

Job Type: Part-time

Pay: Up to $16.00 per hour

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

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