Established in 1990, Europe Express specializes in high-quality, custom itineraries throughout Europe. Working exclusively with travel advisors to arrange comprehensive leisure FIT and private group itineraries, Europe Express handles everything from air and accommodations to car rental, rail, sightseeing and activities. With a well-traveled, experienced reservations team in the USA and an operations office in Europe, Europe Express provides seamless service before, during, and after each trip.

Europe Express is a division of Travelopia (https://www.travelopia.com/), the world leader in experiential travel with over 2,000 employees in 30 countries around the world. We are a collection of diverse and exciting businesses, owned by KKR, one of the world’s largest private equity firms.

Summary:

The Reservations Coordinator is responsible for supporting the inside sales team to facilitate meeting and exceeding company goals by providing essential customer service related duties.

What You Will Be Doing:

• Answer existing calls through call center queues to assist travel agent partners with changes to existing quotes and active reservations. Develop and maintain relationships with clients to ensure repeat business
• Process payments and confirm services are available
• Resell services on confirmed bookings that are unavailable due to supplier inventory; e.g. hotel stays, flight schedule changes and sightseeing tours
• Respond to on-line quote request forms via phone or e-mail to qualify details. Assign qualified leads to sales agents using Salesforce
• Respond to general reservations questions received through website. Follow up with web options not converted to actualized bookings
• Review previous day’s bookings for quality control
• Assist Aftersales team with processing documents when needed
• Support Customer Service team with post travel case resolution as needed
• Participate in after hours on call rotation to assist traveling customers with disruptions
• Other duties as assigned

What We Are Looking For:

• European destination or European personal travel knowledge preferred
• Background in a customer service or sales support role required. Call center experience preferred
• Proven customer service and time management skills required
• Strong knowledge of Salesforce, MS Office, Teams, Word, Outlook, Excel
• Knowledge of airline reservation GDS systems desired (Amadeus preferred)
• High level of written and verbal communication skills
• Ability to work independently and as a team
• Flexibility to work weekends

What We Offer:

• Work from home/Remote position
• Competitive base pay plus inclusion in profit sharing plan
• Medical, Dental, Vision, and Long Term Disability Insurance
• 17 paid personal days off per year
• 9 paid holidays
• Employee Assistance Program
• 401 (k) Retirement plan
• Travel discounts across Travelopia brands
• Flexible shifts available

Home Office Requirements:

Qualified candidates will be provided all hardware necessary (computer and peripherals) for position. You will need to provide the following:

• Dedicated work space free from distractions
• Stable home internet connection, wireless connection preferred
• 30 mbps download and 6 mbps upload– minimum

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.