As a Remote/Flex Medical Assistant, your role is to support our clinical team of RNs, NPs, PAs, and MDs in providing excellent member care through providing direct education, counseling, and clinical care to members.

Our Company:

FOLX Health exists to be the leading health and wellness platform for LGBTQIA care, providing end to end services, both virtually and in person, across the spectrum of community needs. We are the north star for innovation in the broader ecosystem by creating joyful, affirming healthcare on one's own terms and building community and access around those needs.

Our Culture:

Reliability: We show up for our members and each other in service of our mission.

Transparency: We build trust by openly sharing our goals and progress.

Access: We invest in our team by providing the tools and training needed to achieve individual goals.

Agency: We trust our team to get their jobs done.

Note: This position is scheduled to work every weekend (Saturdays and Sundays) and three weekdays to be determined. Hours are flexible.

What You’ll Do:

• Manage incoming message inbox in EMR, direct messages to appropriate recipients, answer questions as allowed by scope of practice.
• Update and fill out patient medical records including documenting medical history
• Schedule appointments with clinicians and RN’s
• Assist clinicians by occasionally meeting with members to provide education on the basics of how FOLX works
• Collaborate with clinicians and support team to arrange laboratory services, respond to medical requests by members and outside entities
• Code and fill out insurance forms, manages prior authorizations
• Collaborate with the Member support and clinicians to complete any forms or paperwork deemed necessary by members, schools, or healthcare entities.
• Provide any support required by the clinicians or nurses, while functioning within the role of the medical assistant, in order to ensure optimal member care
• Support and participate in Quality Assurance activities

Other specific duties:

• Create member education materials (library articles, etc.)
• Contact members about outstanding/follow up labs, follows up with Laboratory vendors
• Send refill surveys to members
• Other duties outlined by the American Association of Medical Assistants
• Maintenance of active CMA

What You’ll Bring:

• Clinical experience and expertise serving the trans and queer communities
• Ability to communicate clearly and compassionately with a wide variety of patients and coworkers
• Dedication to the FOLX mission and Informed Consent model of care--where radical transparency, collaboration, and empowerment of the individual are of utmost priority
• Desire to make sure all questions from a patient are answered completely, and patient is linked with appropriate resources and referrals if beyond our scope
• Excellent decision-making skills and communication
• Great organizational and time management skills that allow for timely completion of tasks and patient follow-up, especially important in a remote work environment
• Demonstrated experience in working with diverse groups, including diversity in race, ethnicity, economic status, and educational background.

Requirement for the role:

• Active CMA from the Certifying Board of the American Association of Medical Assistants (AAMA)

Salary: $60,000

For more information including a complete position description: https://www.comeet.com/jobs/folxhealth/76.00D?coref=1.10.sB0_E3C

We are proud to be an equal opportunity employer, and do not discriminate on the basis of race, color, ethnicity, national origin, religious affiliation, sex, gender identity, sexual orientation, disability, or any other legally protected status. Here, diversity and inclusion means accepting that everyone’s perspective can teach you something. We’re eager to learn.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Wellness program

Schedule:

• 5x8
• Day shift
• Every weekend
• Monday to Friday

Work setting:

• Remote

Application Question(s):

• Are you available to work every weekend (Saturdays and Sundays) and three weekdays to be determined?

Experience:

• medical assistant: 1 year (Preferred)

License/Certification:

• Medical Assistant certification (AAMA) (Required)

Work Location: Remote

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