JOB SUMMARY:

The Michigan Crossroads Council Registration clerk performs an integral part of processing, evaluating and analyzing all membership in the Boy Scouts of America, ensuring that all youth, adult and volunteers are recorded accurately and promptly. Additionally, this person is responsible for customer relations, with both staff and volunteers, of the Michigan Crossroads Council

ESSENTIAL JOB FUNCTION:

• Ensures registration process is understood by staff.
• Serve as help desk for both staff and volunteers.
• Process youth, adults and new units into online registration system.
• Update defective reports daily, clear and post applications as defective fixes come in.
• Other topics requested by staff and Management

PRINCIPAL RESPONSIBILITIES:

1) Process applications

2) Maintain superior customer service relationships with volunteers and staff.

3) Assist with filing registration materials as needed.

OTHER RELATED RESPONSIBILITIES:

As assigned – add history for out-of-Council transfers, all job related filing, attend all training related to all software programs.

POSITION QUALIFICATIONS:

· Knowledge of software and skilled in the use of various computer software programs, including Office Suite (Word, Excel, Outlook). Ability to learn new systems.

· Dedication to the mission, aims & methods of Scouting.

· Proven excellence in written and verbal communication.

· Proven skills in decision-making, teamwork and interpersonal communications.

· Maintain confidentiality of personal information.

· Present a professional attitude and image within the office.

· Maintain positive working relationships with volunteers and staff.

· Organizational skills and proven ability to work with minimal supervision.

· Ability to communicate plans effectively to staff.

MATERIALS AND EQUIPMENT USED:

Computer, telephone, and visual aids.

PHYSICAL ACTIVITIES

Reaching, Standing, Walking, Fingering, Feeling, Grasping Hearing, Talking

MENTAL DEMANDS:

Confidentiality, Detailed Work, Language, Lifting, Multiple Concurrent Tasks, Problem Solving, Public Contact, , Reading, Reasoning, Record Keeping, Repetitive Motions, Sedentary Work, Standing, Stress, Training, Verbal & Written Communication, and Constant Interruptions.

MINIMUM QUALIFICATIONS:

Must have an Associates Degree or significant experience with customer service.

ESSENTIAL SKILLS:

· All forms of effective communications

· Microsoft Office Suite

· A passion for exceptional service

· Some Scouting knowledge

· Must possess problem solving skills

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

COVID-19 considerations:
Common services are cleaned and sanitized frequently. The office is open to customers by appointment only. Unvaccinated staff are required to wear masks when in the office.

Education:

• Associate (Preferred)

Experience:

• Customer service: 3 years (Preferred)

Work Location: One location

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