The Regional Service Operations Director is responsible for managing, strategizing, and implementing best practices for all service departments in their region. Teamwork, clear communication and collaboration with all departments and levels within the Bailey organization is required to achieve company-wide goals.

RESPONSIBILITIES:

• Develop and implement service training materials and policies in conjunction with other Operations Directors and other department representatives
• Evaluate, report, and recommend branch/employee performance to leadership
• Help optimize parts consignments and service van inventory levels and procedures as an ongoing function
• Assist in leading and building Best in Class customer service program for all aspects of service department
• Lead online service strategy and implementation
• Have a strong working knowledge of parts and service department functions
• Make strategic site visits to different branches and customers
• Assist with coaching and training different departments
• Manage work orders across the company
• Serve as a liaison between accounting and branch service clerks
• Assist with companywide service recruiting efforts
• Handle service department duties across the company as needed
• Maintain system price files
• Effectively manage and develop any direct reports
• Close working relationship with OEMs and suppliers
• Handles other duties and special projects as assigned

The individual in this position should be responsible, proactive, personable, a problem solver, reliable, a team player, ethical, intelligent, a leader, and able to adapt to the forces around him/her—customers, suppliers, department employees, co-workers, and manufacturer’s employees. The Regional Service Operations Director will have an approachable management style that will facilitate a positive work environment. The Regional Service Operations Director must also be able to function easily in a fast-paced environment.

EDUCATION:

• College Degree

EXPERIENCE:

• 15+ years’ experience in service

SKILLS, KNOWLEDGE & ABILITIES:

• Excellent interpersonal and customer/employee relations skills
• Strong leadership, management, organizational and sales skills
• Great communication skills (written and verbal)
• Solid knowledge of the computer systems in use in the dealership
• Willingness to learn new technology
• Working knowledge of office equipment operations
• Highly motivated

LICENSE(S) OR CERTIFICATION(S) REQUIRED:

• Valid Driver’s License
• Seniority Level Director
• Industry
  • Machinery
  • Automotive
  • Logistics and Supply Chain
• Employment Type Full-time
• Job Functions
  • Management

Screening questions

Required qualifications

• Do you have a valid driver's license? Ideal Answer: Yes
• Do you have at least 15 years of experience in parts, service, or operations? Ideal Answer: Yes

Preferred qualifications

• Have you completed the following level of education: Bachelor's Degree? Ideal Answer: Yes