Responsible to coordinate and facilitate medical practice operations in accordance to corporate standards and directives. Maintain high level of open communication with hub physicians, Practice Managers, corporate management team and departments. Responsible to manage special projects as assigned.

Responsibilities include, but are not limited to, the following:

• Implements and monitors compliance with all applicable regulatory directives as well as adherence to corporate policies and procedures.
• Monitors practice performance, to include budget, A/R, overhead and productivity to promote practice stability and achievement of corporate benchmarks and best practice model.
• Provides written recommendations and develops action plans as necessary.
• Establishes strong physician and Practice Manager relationships. Provides coaching and development as required.
• Develops and conducts training modules as assigned.
• Facilitates ongoing analyses of MCO issues, reimbursement and/or contracts relative to medical practice operation.
• Coordinates support for practice through troubleshooting and problem solving.
• Coordinates training and implementation of Information Systems and technology related issues.
• Serves as a liaison for practice physicians and Practice Managers in assigned region to the various corporate departments.
• Coordinates and implements business initiatives as requested by the Director of Practice

Operations.

• Demonstrates commitment to high satisfaction ratings from physicians and their staff members, co-workers, payers, vendors and business partners.
• Demonstrates leadership and promotes positive interpersonal relations with all internal and external business contacts, representing corporation in a positive manner, displaying personal commitment to achieving the goals and objectives of the corporation.

Other duties as assigned by the Vice President of Operations.

Supervisory Responsibilities
This job has supervisory responsibilities which includes the oversight of Regional Operations

• Coordinators and Practice Managers in assigned markets. Regional Operations Manager is also responsible for financial and operational success and best practice within assigned markets.
• Models the AP Code of Conduct and demonstrates a commitment to the AP Compliance Program, standards and policies.
• Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes.
• Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.

Typical Physical Demands
Position requires prolonged sitting, some bending, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is also required. Employee must have normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.

Typical Working Condition
Normal office environment with regular site visits in a medical practice setting. Some evening or weekend work is required, given the scope of project and over sight responsibility. Overnight travel roughly 1-2 times per month is required, with the travel commitment being up to 50%, depending on need.

EDUCATIONAL REQUIREMENTS:

• Undergraduate degree in business administration, healthcare administration, or similar discipline required.
• Extensive multi-discipline healthcare experience may be taken into consideration.
• Graduate degree preferred. (MHA, MBA, or similar discipline)

QUALIFICATIONS AND EXPERIENCE:

• At least 5 years administrative experience, preferably in a healthcare or practice management setting.
• Ability to perform multiple and diverse tasks simultaneously. Must have the ability to think critically.
• Excellent communication skills, both written and oral are required.
• Proficient personal computer skills including electronic mail, record keeping, word processing, spreadsheet, graphics, etc.
• Must have ability to communicate professionally and effectively.
• Must be available for overnight travel.