Quality Analyst Job at Horace Mann
The Quality Process Analyst I will be responsible for testing migration of personal lines products from Horace Mann's legacy systems to Guidewire Policy Center. You will assess functionality, reliability, performance, and quality of the service or product and identify and recommend action plans to remedy defects or non-compliance within the operations processes.
- Complete requirements and test case based testing to ensure system is functioning as expected.
- Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
- Provide recommendations to enhance processes.
- Attend meetings and walkthroughs with project partners.
- Assist with special projects as directed by management.
- Perform other responsibilities that may include periodic reporting, restorations, maintenance of policies and procedures, defect testing, and other departmental projects.
- Identifying user issues vs. technical issues and triaging as appropriate
- Escalate as needed for resolution, follow up on cards to ensure resolution
Job Requirement:
- Bachelor's degree or equivalent work experience; concentration in business administration, information systems, or related field required.
- Experience with underwriting, project management, information technology operations, or other related areas depending on assigned areas of responsibility.
#VIZI#
Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we've broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we're publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.
We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.
EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
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